Voicestick i2Bridge & forwarding - how well does it work

[MATHA531]

Okay nice but I lost track...has Voicestick (or the new service) figured out how to avoid people being charged for a 5 minute call when hanging up after 30 seconds as the call goes into voice mail?

[Bruce_Nicklin]

Originally Posted by MATHA531

Okay nice but I lost track...has Voicestick (or the new service) figured out how to avoid people being charged for a 5 minute call when hanging up after 30 seconds as the call goes into voice mail?

YES!!!

We got rid of the old IVR billing system, and the entire call flow is in the switch.

Here is what was happening. You would call a phone (cell or landline with voice mail)

You would let it ring 1 to 4 times, no answer, so you would hang up. Well the IVR would continue to ring for another two ring cycles as it was slow to tear down the call. So now the VM answered and the call could go from 30 seconds to maybe 1 1/2 min. depending on the other ends VM message and such.

Now when you hang up, the switch hangs up in an instant.

I had forgotten about that old problem. What a pain it was!

Thanks for bringing it up, I am sure others had the same question.