United Mobile+ (new service with +44 Jersey number) - Page 35

Bossman · 15-02-2008, 20:10

Same here. I have tried AT&T, tmobile, and a couple of clling cards in the past. It's all the same thing...at least it's consistent. Me no speak German. So, I have am not sure exactly what the message is. Also, I have not set up my VM yet. I believe this is the default message one gets until the VM is accessed and setup via the sim. Then, the default language can also be changed. As mentioned in the VM FAQ.

http://www.united-mobile.com/cms/web...2&idcatside=86

Edit: Yes. All calls were charged.

Quote:

Originally Posted by bylo

From Canada to my UM+ number I get a message in German that sounds like the number is unavailable. My German isn't very good so I'm not sure if they mean the number invalid or that there is no answer. (I never enabled voicemail after UM made that feature available last year.)

prion · 15-02-2008, 20:13

The call goes to the voicemail, a voice is heard saying that the mailbox is not available. Of course you get charged for this!

I have used a Greek voip provider.They charge 0,72 euros/min to connect to +447937!!!!!

inquisitor · 15-02-2008, 20:44

And again another issue: Now that I'm in Germany, I can receive calls again, but the callback doesn't work - no matter if triggered by a regular call or by USSD-command, allthough it says "Thank you for your request". Does it work for you folks?
I'm kind of fed up with this unreliable service and the silence of customer support, which I've been writing to for six days without any reaction.

prion · 15-02-2008, 20:48

I have had these issues since the beginning so, I did not use this card nor do I consider it a reliable option. The old UM is far more reliable

bylo · 15-02-2008, 21:37

Quote:

Originally Posted by inquisitor

Now that I'm in Germany, I can receive calls again, but the callback doesn't work - no matter if triggered by a regular call or by USSD-command, allthough it says "Thank you for your request". Does it work for you folks?

I had the same situation in Austria last September. I ended up having to use my Mobal SIM instead despite the higher cost.

I had hoped that they would have fixed that by now, especially since this is in their own backyard and not in some remote part of the world

bylo · 15-02-2008, 21:42

Quote:

Originally Posted by prion

I have had these issues since the beginning so, I did not use this card nor do I consider it a reliable option. The old UM is far more reliable

Is it possible to go back to the old +423 card?

I transferred all my airtime credits to UM+ when I activated that card. IIRC that means my +423 SIM was to be terminated. When I go to My Account the +423 SIM is still displayed but its status is "Upgraded." There does not seem to be any online option for transferring airtime credit from one card to another.

inquisitor · 16-02-2008, 20:40

After my trip to Bulgaria, where UM+ didn't work at all, I noticed today, that I was twice charged EUR 4.99 for connections to my Bulgarian SIM-card, which I tried to call, allthough I never received a callback on the UM+ number nor did I receive a call on the called Bulgarian number. I suspect in both cases do have tried initiating connections by USSD command.
So obviously beyond the trouble with some roaming partners their own system is a mess, like their customer support, which still hasn't been responding for a week now.

prion · 16-02-2008, 21:10

On the very beginning when I got the card I have noticed that quite often (when trying to make a call) I did not receive the callback but the destination number was ringing!

I am wondering if these issues apply to UM+ only or other Jersey range sims also.

fedeprovenza · 16-02-2008, 21:26

Quote:

Originally Posted by Effendi

UM+

mobile operators:
Vodafone (postpaid): unavailable (Vodafone message)
Wind (prepaid): unavailable (Wind message)

the same for my um+.
Today i've received a new um+ and it works very well (caller id showned)

inquisitor · 16-02-2008, 21:40

Quote:

Originally Posted by prion

On the very beginning when I got the card I have noticed that quite often (when trying to make a call) I did not receive the callback but the destination number was ringing!

In my case neither my UM+ number nor the called number rang, but a 5-minute-call was charged!

	(#342)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	15-02-2008, 20:13 The call goes to the voicemail, a voice is heard saying that the mailbox is not available. Of course you get charged for this! I have used a Greek voip provider.They charge 0,72 euros/min to connect to +447937!!!!!

	(#343)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	15-02-2008, 20:44 And again another issue: Now that I'm in Germany, I can receive calls again, but the callback doesn't work - no matter if triggered by a regular call or by USSD-command, allthough it says "Thank you for your request". Does it work for you folks? I'm kind of fed up with this unreliable service and the silence of customer support, which I've been writing to for six days without any reaction. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#344)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	15-02-2008, 20:48 I have had these issues since the beginning so, I did not use this card nor do I consider it a reliable option. The old UM is far more reliable

	(#347)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	16-02-2008, 20:40 After my trip to Bulgaria, where UM+ didn't work at all, I noticed today, that I was twice charged EUR 4.99 for connections to my Bulgarian SIM-card, which I tried to call, allthough I never received a callback on the UM+ number nor did I receive a call on the called Bulgarian number. I suspect in both cases do have tried initiating connections by USSD command. So obviously beyond the trouble with some roaming partners their own system is a mess, like their customer support, which still hasn't been responding for a week now. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com Last edited by inquisitor; 16-02-2008 at 20:56..

	(#348)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	16-02-2008, 21:10 On the very beginning when I got the card I have noticed that quite often (when trying to make a call) I did not receive the callback but the destination number was ringing! I am wondering if these issues apply to UM+ only or other Jersey range sims also.