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(#1)
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Senior Member
Prepaid Professionist
Posts: 1,257
Join Date: 22 Apr 2005
Location: Chicago
Country:
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10-01-2008, 02:15
Yackie, may actually be having some problems with some DIDs. As I mentioned above, my voicemail does not work (just dead air) when the DID is called, but it works when the +354 number is called.
Yackie is aware of this since I opened a ticket with them on 12/27. The ticket is still in "open" status. So, I am assuming they are working on it. A couple of emails to them regarding the status did not yield any response though. As for yackiemobile and yackieTech, I am also surprised we have not heard from them in a while. May be they are on vacation.  Sim cards: AT&T (Contract), 3 UK, Piranha Mobile |
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(#2)
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Member
Official Member
Posts: 39
Join Date: 05 Nov 2007
Location: France
Country:
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yackie's feedback -
31-01-2008, 23:03
Quote:
No possibility to communicate with support and online since one month...! Has anyone any information about the company and the sim service?  
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(#3)
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Senior Member
Prepaid Professionist
Posts: 1,257
Join Date: 22 Apr 2005
Location: Chicago
Country:
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31-01-2008, 23:50
Actually, Yes. They somehow eventually atake care of the above problem I had. But, I had to send several emails. Now, on another note, my DID stopped working, and I could not open a ticket (the page does not show up.) So, I called them and they took care of it within 24 hrs.
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Sim cards: AT&T (Contract), 3 UK, Piranha Mobile |
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(#4)
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DEALER
Prepaid Fan
Posts: 173
Join Date: 30 Aug 2006
Location: Fort Lauderdale
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01-02-2008, 16:35
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Come on we have a customer support open 24/365 reachable by phone we have a ticket system usable online we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours Are you sure you try to contact us? Sent from my Iphone with my Paytoo Mobile Sim Wallet |
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(#5)
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Member
Official Member
Posts: 39
Join Date: 05 Nov 2007
Location: France
Country:
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01-02-2008, 17:04
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hello yess, i have some questions before buying but the only feedback about yackies is on this forum... on your website on the phone : impossible to join ( in queue and out.....) live support : sales never online ticket: opened january = no answear You have a problem with the customer service
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(#6)
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Guest
Posts: n/a
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01-02-2008, 17:30
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Problems with the customer service, problems with the reachability, no info from you here in the Forum for weeks. Donīt play the guy who finished his work with A+ ... Can we as customers have some answers on the unsolved issues? What is going on? Why are the free incoming numbers not from every operator reachable? Why donīt you take care for those issues? |
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