United Mobile+ (new service with +44 Jersey number)

[nyc7575]

Originally Posted by MATHA531

Have you called them (there is a phone number on the web site for customer service)...

Essentially I would call them, see their reaction and if not satisfied, simply call your credit card company and institute billing error dispute against them indicating non receipt.

Thank you for your tip.
I haven't called them because I prefer written communication with them regarding this matter.
But I will call them this weekend.
Unfortunately I used PayPal without a credit card for this order.

The reason I originally posted here was I wanted to know if someone had the same experience.

Anyway, thanks again.

[MATHA531]

Originally Posted by nyc7575

Thank you for your tip.
I haven't called them because I prefer written communication with them regarding this matter.
But I will call them this weekend.
Unfortunately I used PayPal without a credit card for this order.

The reason I originally posted here was I wanted to know if someone had the same experience.

Anyway, thanks again.

...while I don't know your personal circumstances and forgive me for this let this be a lesson......never order anything without using a credit card....using a credit card gives you a great deal of leverage if something untoward happens.

But let me stress that in my dealings with United Mobile, I have found them to be very very much above board, there have been few complaints on this board about them, they have provided an excellent service to many of us here and the only problem has been the asininely high termination fees that have been piled on +423 calls by many telcoms that was obviously, at least to me who believes in conspiracy theories, an attempt to drive them out of business (much like what's going on with the Isle of Man sim cards is very very suspicious).

But like I said, do call them and I would almost wager you'll get complete satisfaction from them (the most it can cost them is a second shipping charge as it is easy to de-activate a sim card if it was activated by somebody but most likely it's simply been lost in the mail. Incidentally, when I ordered mine which was an upgrade, it only took 3 or 4 days to reach me in New York.

[nyc7575]

Originally Posted by MATHA531

...while I don't know your personal circumstances and forgive me for this let this be a lesson......never order anything without using a credit card....using a credit card gives you a great deal of leverage if something untoward happens.

But let me stress that in my dealings with United Mobile, I have found them to be very very much above board, there have been few complaints on this board about them, they have provided an excellent service to many of us here and the only problem has been the asininely high termination fees that have been piled on +423 calls by many telcoms that was obviously, at least to me who believes in conspiracy theories, an attempt to drive them out of business (much like what's going on with the Isle of Man sim cards is very very suspicious).

But like I said, do call them and I would almost wager you'll get complete satisfaction from them (the most it can cost them is a second shipping charge as it is easy to de-activate a sim card if it was activated by somebody but most likely it's simply been lost in the mail. Incidentally, when I ordered mine which was an upgrade, it only took 3 or 4 days to reach me in New York.

Yes, you're right. I called them yesterday and the woman who assisted me was very nice. She said she will send an inquiry to their HQ and check if the package was returned to them and will e-mail me and refund the money.
I didn't receive e-mail from them but PayPal notified me that I received the refund.
So I'm going to order a UM+ SIM again. Perhaps I have to select FedEx as I'm leaving for Europe next week and need to receive it for sure this time.
Not willing to pay extra $, but maybe worth it for the peace of mind.
Will use PayPal with my credit card account this time.

I got T-Mobile De for Germany to be reached by local friends there but want to use UM+ to call the U.S.
I read a couple of posts saying UM+ didn't work in Paris so I got Orange France prepaid.

Anyway, this forum is great and I do appreciate everyone who gave me advice.
Thanks again guys!!!

[rjcrjc]

I have United Mobile UM+

In the last 2 weeks it has NOT worked in:
New Zealand
Estonia
Latvia
Lithuania
Slovakia
Romania
Bulgaria
Serbia
Croatia
Slovania

It has worked in:
USA
Canada
Aruba
Sweden
Hungary(?)
Poland
Italy
France
Spain

I have not read the 30+ pages of this thread Does this list match others experience?

Also I am having sporadic luck with www.callbackworld in combination with United Mobile