Special offer on new SIM Card

bbob · 13-10-2007, 15:07

Quote:

Originally Posted by YackieMobile

We are open to any critique, suggestions and advises for make our products better, it is not fair to allways say that a product is bad and to do not have the product in hand
Have a great day

"How about you guys take care of your own customers you abandoned back in May? I was in the middle of traveling in Asia and you guys just cut off your service. I have never heard anything back from you guys. No, I didn't receive any of the new replacement SIM card some of the members here got. Yes, I still had credit within my account before you abruptly cancelled everyone."

I was only responding to above text, so my suggestion is, make thin unhappy customer happy.

achu · 13-10-2007, 16:29

Say what you want, you did not take care of the older customer. From my personal experience, you abruptly cut off the old service without much notice back in May, 2007. After that, only some of the older customer got the new SIM. Unfortunately, I am not one of them.

You guys handled the transition poorly. You didn't even bother to email the old customers explaining what happened and what you are doing to resolve it. Perhaps I am just expecting too much.

I still have all my original order # and original account login information (including the automatic VOIP account created). I just tried to contact their support. Let's see what they'll do.

	(#2)
achu (Offline) Junior Member Amateur Member Posts: 22 Join Date: 07 Jul 2006 Country:	13-10-2007, 16:29 Say what you want, you did not take care of the older customer. From my personal experience, you abruptly cut off the old service without much notice back in May, 2007. After that, only some of the older customer got the new SIM. Unfortunately, I am not one of them. You guys handled the transition poorly. You didn't even bother to email the old customers explaining what happened and what you are doing to resolve it. Perhaps I am just expecting too much. I still have all my original order # and original account login information (including the automatic VOIP account created). I just tried to contact their support. Let's see what they'll do.