Callkey Manx-based SIMs completely offline no calls possible

[bbob]

Just talked to the supplier of my manx sim and he told he he received a letter 2 am this morning saying callkey has stopped and has gone out of business.

More updates on their website and they will look for an alternative offer for their existing customers.

[petkow]

Yes... I will echo that as I posted in the other thread! My supplier eKit have confirmed this but have already managed an alternative. I hope to report back to you guys as soon as I have it.

[ygeffens]

Originally Posted by petkow

Yes... I will echo that as I posted in the other thread! My supplier eKit have confirmed this but have already managed an alternative. I hope to report back to you guys as soon as I have it.

I also got an alternative solution from eKit. They are sending the new cards within 2 business days.

On the Globalsimcard contactpage I read this:

10:00 3rd Oct 2007

At 03:00 3rd Oct. our service provider reported to us that they have officially ceased trading as of October 2nd 2007. They report that one of their objectives is to seek a basis for the continuity of the business for the benefit of distributors and end users.

We are actively sourcing a replacement service for our customers and will be advising you as soon as possible of a replacement service.

Our customers are advised that a number of other SIM providers are also affected.

[andy]

I made a phone call a few minutes ago that suggests that nothing necessarily that final has happened or been communicated. This is not a reseller but someone who will know.

It is not impossible that all of the existing SIM cards will work again.

[ygeffens]

Originally Posted by andy

Sorry, but both of these posts are not accurate.

I made a phone call a few minutes ago that suggests that nothing that final has happened or been communicated. This is not a reseller but someone who will know.

And two other resellers do not have this message, but another they didn't elaborate on. What is more, the message from ekit does not say that either.

Don't panic or rely on incomplete or possibly partial information from resellers wanting people to shift to a newer product without disclosure of why.

I want to believe you, but we can't rely on Callkey anymore do we? This could have been avoided by Callkey if they published the problems they were having theirselfs on friday last week.

If you know more, can you tell us all you know, or have you agreed in an NDA ?

[andy]

Originally Posted by ygeffens

I want to believe you, but we can't rely on Callkey anymore do we? This could have been avoided by Callkey if they published the problems they were having theirselfs on friday last week.

If you know more, can you tell us all you know, or have you agreed in an NDA ?

Sorry, Yves, but a company is not obliged to publish its internal workings, and what on earth could you have done about it last week?

I haven't agreed any non-disclosure but ...

Two other resellers do not have this information.

Another involved party was not sent this information by Callkey; they had the reseller website mentioned to them in the last hour.

I just rang ekit.

I asked if they knew for absolutely certain that the existing SIM cards would never work again. They do not know this. Also, I already knew that the other arrangement they have was not made this week, and was not made for reasons associated with this.

[ygeffens]

Originally Posted by andy

Sorry, Yves, but a company is not obliged to publish its internal workings, and what on earth could you have done about it last week?

Sorry, what I meant is this:
Callkey could have made an announcement like this:
"Due to blah-blah-blah, will are forced to stop delivering service, we will start again on..."

Now, nobody knew what was happening, everybody was speculating: technical, financial problems, ...
I trust a company better if they are honest from day one, instead of telling nothing and hoping nobody notices.

[andy]

They don't sell to or otherwise deal directly with customers, but via distributors and resellers as we are well aware, and some of those have indeed published information

[RTuesday]

Originally Posted by andy

They don't sell to or otherwise deal directly with customers, but via distributors and resellers as we are well aware, and those have indeed published information.

Where have GT-sim and ekit (for example) published any information on the outage? I've received no emails from either of them, and their web sites are still selling the same products.

[bbob]

Originally Posted by RTuesday

Where have GT-sim and ekit (for example) published any information on the outage? I've received no emails from either of them, and their web sites are still selling the same products.

Different sites different policies. What does this tell you about companies not publising this information on their site. You can fill this in yourself.