very new to this and need help

Originally Posted by Richard10002

6 euros per month isnt much, (or is it?).

I had great customer service during the one call I made ... I was trying to find somewhere to top up and eventually called customer service. he didnt speak English, but with my very poor Spanish, he eventually got through to me that I should try internet/phone shops and anywhere that topped up other networks.... he was extremely patient, and wouldnt let me go until he was sure I had understood him.

The Phone House made sure my sim was activated there and then - they even got me to call them to make double sure. I dont know what they would have done if it hadnt worked, but it did.

Did you have a problem getting your sim activated?

That obviously depends how you use it but I agree normally 6 euros per month isn't much. They also have a more expensive offer without minimum consumption. In the beginning they couldn't actually change your tariff to that but I guess that it should be possible now.

I use Orange but a friend of mine has Yoigo. He had problems getting the sim card activated. Problems with activation of the sim occur with other operators as well and usually you just call the customer service, they activate the card manually and within a day everything works fine. However in my friends case it took them weeks to get this done. They were friendly and kept opening incidents reports for his line. They told him they would fix it and get back to him but it took a lot of calls from him and several weeks until they would actually do fix it.

If you want to be absolutely sure that the sim is fully activated you should have the guy in the phone shop call your new number. Because often you can make calls with a sim card that is not fully activated but others cannot call you.