Yackie Mobile (New features, Same old company)

[GadgetKen]

Agree the new UM+ service was a little glitchy to start, but at least customer service is friendly and they quickly fixed an activation problem I had with my new sim chip (SMS initially worked but not voice) and they also patiently explained their new PayPal billing system to me (wanted to used a different credit card than I had used in the past).

On Yackie Mobile, their service unfortunately sounds like it is "not fit for purpose". Agree there have been too many complaints about Yackie so I've never gotten their sim chip. If they can't quickly rectify the problems you have, you may want to consider contacting your bank to dispute their charges, and also relevant consumer protection authorities.

[Keighleyboy]

Originally Posted by GadgetKen

On Yackie Mobile, their service unfortunately sounds like it is "not fit for purpose". Agree there have been too many complaints about Yackie so I've never gotten their sim chip. If they can't quickly rectify the problems you have, you may want to consider contacting your bank to dispute their charges, and also relevant consumer protection authorities.

If i get no reply or progress by close of business tomorrow then i will definately be speaking to my bank and escalulate a complaint to Ofcom (Telecoms Regulator for United Kingdom, IOM, Channel Islands, etc..)

[RTuesday]

Originally Posted by Keighleyboy

a complaint to Ofcom (Telecoms Regulator for United Kingdom, IOM, Channel Islands, etc..)

I can't see how Ofcom could be involved with a SIM that has an Icelandic number and no UK (nor IOM) office. They don't regulate foreign communication services that happen to get mailed to a UK address.

If it was an IOM number (07624/07924), the regulator is the Isle of Man Communications Commission, not Ofcom. But it's not.

Doesn't sound like Yackie have any sort of working service yet. Dispute the charge if they don't offer a refund soon. (BTW, SMS has never worked with 09, so unlikely to do so with this if it is a white label version of 09).

[Keighleyboy]

Originally Posted by RTuesday

I can't see how Ofcom could be involved with a SIM that has an Icelandic number and no UK (nor IOM) office. They don't regulate foreign communication services that happen to get mailed to a UK address.

If it was an IOM number (07624/07924), the regulator is the Isle of Man Communications Commission, not Ofcom. But it's not.

Doesn't sound like Yackie have any sort of working service yet. Dispute the charge if they don't offer a refund soon. (BTW, SMS has never worked with 09, so unlikely to do so with this if it is a white label version of 09).

I was curious because on 09 Mobile you get you balance by callback on this Yackie Mobile (09 Mobile rebrand) you get your balance by SMS sent to the handset

Thanks for the legal info about Ofcom