United Mobile+ (new service with +44 Jersey number) - Page 21

DRNewcomb · 10-08-2007, 03:05

Quote:

Originally Posted by TheMadBrewer

One funny thing -- when I first turned on the UM+ upgrade it said "AT&T" as the network name. The new UM+ says "Cingular." At some point the AT&T switched to Cingular and now I can receive SMS's -- probably a coincidence, but who knows

What's probably happening here is that it's changed from using one network to the other. Some time ago Cingular (PacBell) sold part of their network in California to T-Mobile. I beleive this network has been running with the old PacBell MNN which may show up on most phones as Cingular. ITMT, Cingular is also running a different network in California with their regular MNN. It's all very confusing because the name comes out of a lookup table in the phone and if the company changes its name (e.g. ATT => Cingular => ATT) the phone does not know about it. OTOH, the name shown for a SIM's home network can be changed by an OTA update.

MATHA531 · 10-08-2007, 05:28

New York City....Friday 10 August 2007 0026...

My phone still gets "your international call cannot be completed as dialed. Please check the number and dial again or ask the operator for assistance." when dialing a UM+ number with the phone off. No response yet.

Interesting.....here in New York the phone roams on both T Mobile US and also sometimes AT&T which is what I see on the screen...(it also says United Mobile below something the +423 card did not...something for example o9 does but others don't)...but interestingly enough in my apartment, my cingular phone still says cingular and not AT&T...doesn't really make sense eh.

TheMadBrewer · 10-08-2007, 06:49

Finally got thru to CS. The guy said the were having (have had?) problems with the web activations where it didn't always go thru properly and it leaves the SIM somehow blocked. So he cleared the block and called me back to test (which cost me a couple bucks

) and now it works.

I asked him about the voice mail problem and he said they knew about it and it won't be fixed for "a month or two". Ouch!

I didn't know they had that sort of accent on the Isle of Jersey

prion · 10-08-2007, 07:21

Quote:

Originally Posted by TheMadBrewer

I didn't know they had that sort of accent on the Isle of Jersey

Their phone support is not based there probably but in Switzerland or Liechtenstein

Bossman · 10-08-2007, 08:05

Yes. The voicemail problem will not be fixed for about 1 - 2 months. Here is the response I received below. So, with the very inconsistent caller ID and no VM, it makes it not a very good option even if one leaves the phone on 24/7. Callers from the US expect to hit voicemail when you do not answer, out of coverage, etc.

At least some kind of system message that the person is not answering or so would have been better. It's obvious that UM rushed it to the market. I guess they figured, as already mentioned, that their profits were eroding quickly with that +423 number and they had to act quickly.

------------------------------------------------------------------------------
Thank you very much for your inquiry.

We are sorry to must tell you that the voicemail for the United Mobile+ UK SimCard will be available first in one or two month.

If you have further questions, do not hesitate to contact us again.

Yours sincerely

Ferdinand Creutz
United Mobile Customer Service

You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year.

inquisitor · 10-08-2007, 10:25

In Southern France UM+ subscribors were again unavaliable yesterday and I heard the bitone all the time, when trying to call them.

They should call it "free betatest" instead of "free upgrade" on their website.

UKSTEVE · 10-08-2007, 10:29

As a postscript I finally got through to customer services this morning (!)

SIM re-activated and all is well for outbound calls. Inbound are NU here in France, but should clear when the HLRs update...

Steve

Quote:

Originally Posted by UKSTEVE

I'm in Paris this week and can confirm that UM+ doesn't work here, though it worked perfectly in the UK at the weekend.

Thankfully my UK SP - O2 - has travel roaming enabled at 18 pence inbound, 30 pence outbound - not perfect, but workanble.

Bloody annoyed with UM over this...

Steve

Mirken · 10-08-2007, 12:35

I've called to CS, 5 minute to reactivate the 2 sim card, they have a lot of work (maybe a lot of not well activated sim), so they not answer the mails, but works a lot on call center.
So who want to be reactivated the sim, must call, at this moment.

fedeprovenza · 10-08-2007, 15:09

can you receive sms?i've some problems with my new um+, 'cause it can't receive sms

meir · 10-08-2007, 16:54

UM+ works in Turkey. Just called friend of mine, who has my SIM card.

BTW I just called twice over. Once from O2 mobile, once JUSTVOIP. And even my man in Turkey said JUSTVOIP quality of sound was far better. So it looks like Betamax have made some changes in carriers again.

	(#202)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	10-08-2007, 05:28 New York City....Friday 10 August 2007 0026... My phone still gets "your international call cannot be completed as dialed. Please check the number and dial again or ask the operator for assistance." when dialing a UM+ number with the phone off. No response yet. Interesting.....here in New York the phone roams on both T Mobile US and also sometimes AT&T which is what I see on the screen...(it also says United Mobile below something the +423 card did not...something for example o9 does but others don't)...but interestingly enough in my apartment, my cingular phone still says cingular and not AT&T...doesn't really make sense eh.

	(#203)
TheMadBrewer (Offline) Senior Member Prepaid Fan Posts: 127 Join Date: 01 Jun 2005 Location: Marina del Rey, CA Country:	10-08-2007, 06:49 Finally got thru to CS. The guy said the were having (have had?) problems with the web activations where it didn't always go thru properly and it leaves the SIM somehow blocked. So he cleared the block and called me back to test (which cost me a couple bucks ) and now it works. I asked him about the voice mail problem and he said they knew about it and it won't be fixed for "a month or two". Ouch! I didn't know they had that sort of accent on the Isle of Jersey Whole bunch of SIMs, mostly dead, some still working...

	(#205)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	10-08-2007, 08:05 Yes. The voicemail problem will not be fixed for about 1 - 2 months. Here is the response I received below. So, with the very inconsistent caller ID and no VM, it makes it not a very good option even if one leaves the phone on 24/7. Callers from the US expect to hit voicemail when you do not answer, out of coverage, etc. At least some kind of system message that the person is not answering or so would have been better. It's obvious that UM rushed it to the market. I guess they figured, as already mentioned, that their profits were eroding quickly with that +423 number and they had to act quickly. ------------------------------------------------------------------------------ Thank you very much for your inquiry. We are sorry to must tell you that the voicemail for the United Mobile+ UK SimCard will be available first in one or two month. If you have further questions, do not hesitate to contact us again. Yours sincerely Ferdinand Creutz United Mobile Customer Service You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile Last edited by Bossman; 10-08-2007 at 14:16..

	(#206)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	10-08-2007, 10:25 In Southern France UM+ subscribors were again unavaliable yesterday and I heard the bitone all the time, when trying to call them. They should call it "free betatest" instead of "free upgrade" on their website. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#208)
Mirken (Offline) Junior Member Amateur Member Posts: 17 Join Date: 06 Dec 2006 Country:	10-08-2007, 12:35 I've called to CS, 5 minute to reactivate the 2 sim card, they have a lot of work (maybe a lot of not well activated sim), so they not answer the mails, but works a lot on call center. So who want to be reactivated the sim, must call, at this moment.

	(#209)
fedeprovenza (Offline) Senior Member Prepaid Expert Posts: 282 Join Date: 28 Jul 2007 Location: Garda lake (south-west) Country:	10-08-2007, 15:09 can you receive sms?i've some problems with my new um+, 'cause it can't receive sms [COLOR="Magenta"]"Working" PrePaids: Wind, Vodafone, CoopVoce, , Travelsim (2), 02 Irish (2) My best sim?--> Wind +39-328 My phones: Samsung Galaxy Next S5570

	(#210)
meir (Offline) Senior Member Prepaid Expert Posts: 269 Join Date: 21 Feb 2006 Location: It's long story Country:	10-08-2007, 16:54 UM+ works in Turkey. Just called friend of mine, who has my SIM card. BTW I just called twice over. Once from O2 mobile, once JUSTVOIP. And even my man in Turkey said JUSTVOIP quality of sound was far better. So it looks like Betamax have made some changes in carriers again. Last edited by meir; 10-08-2007 at 17:22..