United Mobile+ (new service with +44 Jersey number)

MATHA531 · 07-08-2007, 13:05

Sorry to report...and they've had several days on this that they haven't resolved the issue of the caller getting the message that "we are unable to complete your international call as dialed. Please check the number and dial again or ask your operator for assistance." This implies the number is wrong and that means a person getting that message will assume the number is wrong and won't try again.

This is a very serious matter and there is no reason why it is taking so long for them to resolve. I reported the problem to them via e mail and they haven't responded. Too bad as this can be an excellent service but such things just shouldn't happen.

Bossman · 07-08-2007, 14:24

I agree. This a critical functionality that they need to get fixed. I am also surprised they released the sim for mass market without testing this. Leaving the phone on 24/7 does not solve the issue either since there will not always be service.

Quote:

Originally Posted by MATHA531

Sorry to report...and they've had several days on this that they haven't resolved the issue of the caller getting the message that "we are unable to complete your international call as dialed. Please check the number and dial again or ask your operator for assistance." This implies the number is wrong and that means a person getting that message will assume the number is wrong and won't try again.

This is a very serious matter and there is no reason why it is taking so long for them to resolve. I reported the problem to them via e mail and they haven't responded. Too bad as this can be an excellent service but such things just shouldn't happen.

	(#1)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	07-08-2007, 13:05 Sorry to report...and they've had several days on this that they haven't resolved the issue of the caller getting the message that "we are unable to complete your international call as dialed. Please check the number and dial again or ask your operator for assistance." This implies the number is wrong and that means a person getting that message will assume the number is wrong and won't try again. This is a very serious matter and there is no reason why it is taking so long for them to resolve. I reported the problem to them via e mail and they haven't responded. Too bad as this can be an excellent service but such things just shouldn't happen.