United Mobile+ (new service with +44 Jersey number)

meir · **This is their response -** 26-07-2007, 15:42

Dear Customer,

Your case with United Mobile Customer Service has been updated.

CASE NOTES
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[26/7/2007 15:47:57 - 1stlevel_deu]
Dear Mr. Kucera,

thank you for your inquiry and your interest in our new product. We have just launched this new UM+ card, and therefore the new hotline was not yet activated. Please apologize this inconvenience.
The new hotline is up an running now, so you are now welcome to contact us around the clock, seven days a week. We will be happy to answer all your questions.

Kind regards,

Jakob Kirsch

United Mobile Customer Service

You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year.

CASE DETAILS
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ID : 17633
Customer: Lukas Kucera
Date : 26/7/2007 10:57:19
Title : Erreichbarkeit UM+ hotline

DESCRIPTION
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Dear sirs,
I would like to get some more information about the United Mobile+ service, unfortunately your service number +447937099911 is not possible to reach.I have tried several routes including my local telcom. Then is very hard to believe that your United Mobile+ service will work well if the same or similar phone numbers allocated will be used.

Best Regards,

Lukas Kucera

meir · 26-07-2007, 15:44

BTW it works now. I called by JUSTVOIP and got in ti their system.

UKSTEVE · 27-07-2007, 12:10

Thanks for the copy of the email Mr K...

UM+ a no-brainer to me for existing users, as they get a free UM+ SIM with free shipping if they move before August 1.

You can run both cards in parallel if your travelling needs require this.

Get clicking, is all I can say!

-S

	(#1)
meir (Offline) Senior Member Prepaid Expert Posts: 269 Join Date: 21 Feb 2006 Location: It's long story Country:	This is their response - 26-07-2007, 15:42 Dear Customer, Your case with United Mobile Customer Service has been updated. CASE NOTES ----------- [26/7/2007 15:47:57 - 1stlevel_deu] Dear Mr. Kucera, thank you for your inquiry and your interest in our new product. We have just launched this new UM+ card, and therefore the new hotline was not yet activated. Please apologize this inconvenience. The new hotline is up an running now, so you are now welcome to contact us around the clock, seven days a week. We will be happy to answer all your questions. Kind regards, Jakob Kirsch United Mobile Customer Service You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year. CASE DETAILS ------------ ID : 17633 Customer: Lukas Kucera Date : 26/7/2007 10:57:19 Title : Erreichbarkeit UM+ hotline DESCRIPTION ----------- Dear sirs, I would like to get some more information about the United Mobile+ service, unfortunately your service number +447937099911 is not possible to reach.I have tried several routes including my local telcom. Then is very hard to believe that your United Mobile+ service will work well if the same or similar phone numbers allocated will be used. Best Regards, Lukas Kucera

	(#2)
meir (Offline) Senior Member Prepaid Expert Posts: 269 Join Date: 21 Feb 2006 Location: It's long story Country:	26-07-2007, 15:44 BTW it works now. I called by JUSTVOIP and got in ti their system.

	(#3)
UKSTEVE (Offline) Senior Member Prepaid Expert Posts: 197 Join Date: 26 Dec 2004 Location: Sheffield UK Country:	27-07-2007, 12:10 Thanks for the copy of the email Mr K... UM+ a no-brainer to me for existing users, as they get a free UM+ SIM with free shipping if they move before August 1. You can run both cards in parallel if your travelling needs require this. Get clicking, is all I can say! -S [size=2]Steve Gold PO Box 1014, Sheffield S10 5YG, UK Home mobie: Telefonica O2 Other UK mobiles: 3, Vodafone, Virgin Foreign SIMs: Toggle (multi); Germany (Fonic); Poland (Orange PL); Skype: stevewgold