Cloud 9 Launches in Isle of Man

[andy]

I think it could be worth asking more about the callback system

It may be that as incoming calls are free in Europe, then the outgoing calls are 10p and 20p for landlines and mobiles.

In fact maybe they don't use callback within Europe. This is the impression I get from a phone call just now, but I wonder if I've got the wrong idea of what was said.

[RTuesday]

Originally Posted by andy

This is the impression I get from a phone call just now, but I wonder if I've got the wrong idea of what was said.

This is the problem I'm finding with Cloud9 - so much is unpublished, and because it's new nobody knows anything about how it works (including the people answering the phone). I've had completely contradictory stories on whether the credit expires, for example.

As far as I can see though, the callback is designed to work in Europe as well. Free incoming, so "calls within Europe are the cost of two local calls" they say - the local area (same rate) is 10p/min to IOM/UK + Europe fixed, so that would work (20p/min, or 30p/min to an EU mobile or US fixed/mobile).

What they don't say (amongst many other things) is how much the incoming is at weekends! Or how much the incoming is outside Europe (the small print at the bottom of the rates appears to show incoming surcharges in the usual countries such as US, but doesn't show what happens with places like Australia).

(edit) BTW, the IOM Cable and Wireless website is now online ready for their launch in a few days: www.surething.im . Nothing special on their roaming rates at all, very traditional, not cheap, and limited countries for PAYG. Strangely they don't even try to compete on local call prices, looks like the focus is on contracts/free handsets.