freeglobalsim.com redux

cordelli · 25-05-2007, 15:49

Their customer service is virtually non exhistant.

I purchased a SIM from them recently, it came without any hesitation at all, but the phone number and PIN did not come. Several e-mails, several calls to the UK and still no response other than being told things like "I'll be in the office in a half hour, e-mail us again and we'll send them straight out".

Of course, in a half hour, the phone was not answered, and the e-mails not answered.

The only way I was able to get an answer was when I sent the service they process their credit cards through a mail saying I was putting the charge in dispute because they were selling worthless items (without the PIN, the sim is pretty much useless).

Within a day they responded with the info.

The card worked great though, the only issue on Mother's day when it took anywhere from 45 minutes to over an hour for the call backs. The rest of the time it was just a few seconds for the call backs.

I seriously doubt I would use them again though when I finish this one off, it's just too much of a hassle dealing with them.

	(#3)
cordelli (Offline) Junior Member Newbie Posts: 2 Join Date: 25 May 2007 Country:	25-05-2007, 15:49 Their customer service is virtually non exhistant. I purchased a SIM from them recently, it came without any hesitation at all, but the phone number and PIN did not come. Several e-mails, several calls to the UK and still no response other than being told things like "I'll be in the office in a half hour, e-mail us again and we'll send them straight out". Of course, in a half hour, the phone was not answered, and the e-mails not answered. The only way I was able to get an answer was when I sent the service they process their credit cards through a mail saying I was putting the charge in dispute because they were selling worthless items (without the PIN, the sim is pretty much useless). Within a day they responded with the info. The card worked great though, the only issue on Mother's day when it took anywhere from 45 minutes to over an hour for the call backs. The rest of the time it was just a few seconds for the call backs. I seriously doubt I would use them again though when I finish this one off, it's just too much of a hassle dealing with them.