CallBlue switching carriers

[billym]

Thanks for your input snidely.

I bought my callblue sim from a company called 0044.co.uk.
They have been generous with their customer service & have replaced the callblue sim even though they were under no obligation to do so.
They informed me that callblue will not release my number to them so i can continue to use it.
So, I am stuck, you tell me that callblue might not own the number but 0044 tell me that callblue will not release it - what is the truth?

I cannot get any reponse from Callblue to my enquiries they have left me without a working sim, Do they expect me to wait until they get their act together?

I just went to CB's web site. Explanation of their temporary problems seemed clear to me.

Then please explain them to me.

I had credit on my sim, they pulled the plug on me on 15th April & expected me to be without a phone until sometime in June - NOT ACCEPTABLE.
They do not reply to my e mails. Why?

All I want as a customer is to be kept informed & to be given the service I would reasonable expect. As far as I am concerned Callblue has failed to deliver for me.

Billym

[bbob]

From everything I can read the situation looks like Call blue is out of business for the moment.

customers that are using their numbers are stuck as they are switching carriers to setup their "own" network.

The question is do they really setup their own network or are the just looking for another company from which they buy theirs services.

To me the company is not very serious. They discontinue their operation and customers are left in the dark for several month's untill they have their own network going.

A serious company would start their own network and once this works only than discontinue service on the old network so that customers can change easily.

[crossag]

CallBlue have a parent agent, Global Termination, who has been attempting to allow existing CallBlue users to transfer their contracts directly to them and therefore retain their numbers, credits etc. 0044, a subagent of CallBlue for some of it's customers have also been trying to do this but by the issue of a new SIM with the same number on.

CallBlue sit in the middle of this having cut service without a replacement immediately to hand and therefore have let down their customers. The statement that they have nothing to do with CallKey or GT and were only using the 'Manx' network as a test is not correct and I can say this with authority as a co founder of CallKey. However, you should note that the company they are referring to is actually CallBlue GSM and not CallBlue - I think there may be some significance to this subtlety.

I cannot comment on why the move was made by CallBlue or give you any advice on the use of any brand, but I can say that we, at CallKey, are certainly a little mystified and confused as are many users. CallKey, GT and 0044 have done everything they are able to assist the continuity of use and will continue to do so in defense of our own brands.

[crossag]

I think you need to reconsider the statements made in here or be very much more specific about the issues you are referring to. Although we do not have a direct relationship, the cards that CallBlue have been using eminate at source from CallKey and all rate changes etc that go down the chain of distribution are subject to contractual notice periods that are way in excess of the industry norms for telephony.

From my understanding the only SMS messages that have been sent to users are from CallBlue's arent agent trying to maintain continuity for users and the duplicate SIM cards come from a subagent that is trying to do the same (with your permission) for their own customers.

I would also ask if there is a significance that your company is now called CallBlue GSM and not CallBlue - is it in fact the same company?

The use of these forums should not be to spread propaganda but to be a constructive method for discussion to make this space better, I believe that the spirit of this is being hyjacked for commercial 'point scoring'.

Kurt Roosen
Managing Director
CallKey Group

[albino]

Kurt you sly bugger Crossag all this time! Been righting the wrongs all this time.

Covers blown, you will need another name lest the grumblers hunt you down!

Where did you ever get the name Crossag?

[albino]

I need a thesaurus ... too many "all this time" cropping up

[Network Operator]

Dear Sir,

this is GT the network provider of the CallBlueGSM branded SIM cards.
We have moved all CallBlueGSM SIM cards back from the distributor CallBlueGSM to our own platform.

This has been done on a very short notice as CallBlueGSM wanted to stop the services as of 20th of April, 2007.
In order for you to keep your current SIM card / your current number / your remaining balance you need to re register at
the website www.callblue.gt-sim.com we did SMS to you with the 4 digit password.

You will not be charged for any additional services. You simply be top up once you drop below 10 $ with 25 $.

If you like to deactivate this function you are able to do so at the payment information sector at "ACCOUNT".
There is an icon named "press here to set automatic Prepaid trigger". If you like to do the top up manually
simply set the recharge trigger to 0 "zero".

You continue to stay at your old CallBlueGSM old rate plan as long as you like.

With best regards

Global Termination Holdings HK Limited

For more help go to : www.callblue.gt-sim.com

[VladS]

It's the middle of June now... Did anyone get their new CallBlue SIM?

[andy]

It seems to have morphed into a UK company - and they've managed to get someone to read their press release. Another page there says due for launch next month ...

http://business.timesonline.co.uk/to...cle1913004.ece

[crossag]

Happy for people to track me down - Crossag (or Crossing in Manx Gaelic) was the name of the farmhouse I used to own here in IoM