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billym (Offline)
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Default 11-05-2007, 22:30

Thanks for your input snidely.

I bought my callblue sim from a company called 0044.co.uk.
They have been generous with their customer service & have replaced the callblue sim even though they were under no obligation to do so.
They informed me that callblue will not release my number to them so i can continue to use it.
So, I am stuck, you tell me that callblue might not own the number but 0044 tell me that callblue will not release it - what is the truth?

I cannot get any reponse from Callblue to my enquiries they have left me without a working sim, Do they expect me to wait until they get their act together?


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I just went to CB's web site. Explanation of their temporary problems seemed clear to me.
Then please explain them to me.

I had credit on my sim, they pulled the plug on me on 15th April & expected me to be without a phone until sometime in June - NOT ACCEPTABLE.
They do not reply to my e mails. Why?

All I want as a customer is to be kept informed & to be given the service I would reasonable expect. As far as I am concerned Callblue has failed to deliver for me.

Billym
   
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bbob (Offline)
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Default 15-05-2007, 13:13

From everything I can read the situation looks like Call blue is out of business for the moment.

customers that are using their numbers are stuck as they are switching carriers to setup their "own" network.

The question is do they really setup their own network or are the just looking for another company from which they buy theirs services.

To me the company is not very serious. They discontinue their operation and customers are left in the dark for several month's untill they have their own network going.

A serious company would start their own network and once this works only than discontinue service on the old network so that customers can change easily.
   
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crossag (Offline)
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Default CallBlue - 19-05-2007, 18:37

CallBlue have a parent agent, Global Termination, who has been attempting to allow existing CallBlue users to transfer their contracts directly to them and therefore retain their numbers, credits etc. 0044, a subagent of CallBlue for some of it's customers have also been trying to do this but by the issue of a new SIM with the same number on.

CallBlue sit in the middle of this having cut service without a replacement immediately to hand and therefore have let down their customers. The statement that they have nothing to do with CallKey or GT and were only using the 'Manx' network as a test is not correct and I can say this with authority as a co founder of CallKey. However, you should note that the company they are referring to is actually CallBlue GSM and not CallBlue - I think there may be some significance to this subtlety.

I cannot comment on why the move was made by CallBlue or give you any advice on the use of any brand, but I can say that we, at CallKey, are certainly a little mystified and confused as are many users. CallKey, GT and 0044 have done everything they are able to assist the continuity of use and will continue to do so in defense of our own brands.
   
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