What happens with GlobalSIM e-mail

GSM_student · **What happens with GlobalSIM e-mail -** 27-04-2007, 20:54

Some one know what is happens with GlobalSIM? I already send two e-mails to them last 3 days and didn´t get an answer till today.

It is very strange, because I only make questions to be answered before I make an order.
I afraid to buy and not has any support. If they didn´t answer me, that wants buy, after I buy would be impossible. Any way I read in some topics in the forum that they already have problem with it. Maybe is another problem.

Please if any one have some position let me know because I would like make a test with them cards.

Thanks

amroe · 29-04-2007, 16:43

i also have this problem , i had orderd a new sim and it had arrived i had made calls and everything is great but after few days i cant make call ... and there is no response from them ???

GSM_student · 29-04-2007, 17:57

It is very bad "amroe" I imagem how many people already bought and maybe stay without phone, like you.
I call them just now and it falls in a VoiceMail with other number. So is impossible to know what is happen.
I really would like buy many card to my companie, but even the price is returned in credit, it not works and the support is ZERO too.

GSM_student · 30-04-2007, 16:09

Only to let a report, today after a long period I got the first answer, I will reply to check if there is any reson to take so long time to asnwer an e-mail. The interesting is that they answer like nothing was happen.

sidsub · 01-05-2007, 16:49

What about their phone number? I ordered globalsim after comparing rates through this site. I thought I would call them to get a delivery estimate, but found that the customer service number rings on someone's mobile phone. The first time I got someone who was walking outdoors in a windy area, and the second time I got a voice mailbox. From the US I'm dialing 011-44-7624-155855. I'm fairly familiar with international dialing and believe that's the correct number to call. Is freeglobalsim.com a legitimate service?

Bossman · 01-05-2007, 18:48

It's a legitimate service. I have had their sim since summer of last year, and have used it in several countries. My sim arrived in about 4 days after ordering.

Quote:

Originally Posted by sidsub

What about their phone number? I ordered globalsim after comparing rates through this site. I thought I would call them to get a delivery estimate, but found that the customer service number rings on someone's mobile phone. The first time I got someone who was walking outdoors in a windy area, and the second time I got a voice mailbox. From the US I'm dialing 011-44-7624-155855. I'm fairly familiar with international dialing and believe that's the correct number to call. Is freeglobalsim.com a legitimate service?

GSM_student · 01-05-2007, 19:23

It could be legitimate service but it looks very strange now for a business. If you note, they remove the contact office from their website. I know because I call Sunday no one answer and I will try on Monday, but they already remove it.
Ok. How I said it could works, they could have problem, but they looks now like a "dusty in the air", they only disapear.
Yesterday I got their answer from my e-mail that I sent 7 days ago, I reply, how long will take to me get this replay??? I don't know.
I saw that has many companies that stay with problems. If you check now the webpage of the CallBlue () they stop the service by 10 weeks. It is crazy...image the company that needs the card, "ohhh stop to make business during 10 weeks". Well at least they advise. The same, like exist in the forum, everyone say about GT-Sim, but at least they supply change the prices but not stoped the service.
I bought a card from TravelSIm and it not works and no one give any support
I try make a contact with Travis by private message that stay in the forum like GlobalSim director and till today I got no answer.

So you can believe that all is good company but we can't be confidence in their services.
I really hope that all be solved and all companies could work in a good way. So in this case we can buy what if choose that is better to us, without afraid to lose our money.

dg7feq · 02-05-2007, 08:03

Quote:

Originally Posted by sidsub

What about their phone number? I ordered globalsim after comparing rates through this site. I thought I would call them to get a delivery estimate, but found that the customer service number rings on someone's mobile phone. The first time I got someone who was walking outdoors in a windy area, and the second time I got a voice mailbox. From the US I'm dialing 011-44-7624-155855. I'm fairly familiar with international dialing and believe that's the correct number to call. Is freeglobalsim.com a legitimate service?

As they are all resellers from a big brand i guess there are not only a few of these companies who only operate with a handful of people. If one of the cards gets too popular they are just overload with requests...

Chris

sidsub · 03-05-2007, 15:01

Update on this -- three days after I ordered, I did get the dispatch email. If their delivery estimate is accurate, it turns out it is barely enough time for me to get the card before I leave the country. So I suppose if I get the card, I will use it... no responses yet to either my polite inquiries to start with, or my frustrated follow-ups by phone message and email when I did not get a response.

The lack of customer service does not bode well for this service, however... I understand the previous poster's point that there may only be a few people in the company, but there needs to be someone at the other end of the line to follow up.

snaimon · 03-05-2007, 16:03

My advice would be to stick with the major providers and distributors who have withstood the test of time (so far) anyway. Despite the higher rates of these stable companies.

	(#1)
GSM_student (Offline) Junior Member Amateur Member Posts: 29 Join Date: 22 Apr 2007 Country:	What happens with GlobalSIM e-mail - 27-04-2007, 20:54 Some one know what is happens with GlobalSIM? I already send two e-mails to them last 3 days and didn´t get an answer till today. It is very strange, because I only make questions to be answered before I make an order. I afraid to buy and not has any support. If they didn´t answer me, that wants buy, after I buy would be impossible. Any way I read in some topics in the forum that they already have problem with it. Maybe is another problem. Please if any one have some position let me know because I would like make a test with them cards. Thanks

	(#2)
amroe (Offline) Member Official Member Posts: 32 Join Date: 29 Apr 2007 Country:	29-04-2007, 16:43 i also have this problem , i had orderd a new sim and it had arrived i had made calls and everything is great but after few days i cant make call ... and there is no response from them ???

	(#3)
GSM_student (Offline) Junior Member Amateur Member Posts: 29 Join Date: 22 Apr 2007 Country:	29-04-2007, 17:57 It is very bad "amroe" I imagem how many people already bought and maybe stay without phone, like you. I call them just now and it falls in a VoiceMail with other number. So is impossible to know what is happen. I really would like buy many card to my companie, but even the price is returned in credit, it not works and the support is ZERO too.

	(#4)
GSM_student (Offline) Junior Member Amateur Member Posts: 29 Join Date: 22 Apr 2007 Country:	30-04-2007, 16:09 Only to let a report, today after a long period I got the first answer, I will reply to check if there is any reson to take so long time to asnwer an e-mail. The interesting is that they answer like nothing was happen.

	(#5)
sidsub (Offline) Junior Member Newbie Posts: 6 Join Date: 01 May 2007 Country:	01-05-2007, 16:49 What about their phone number? I ordered globalsim after comparing rates through this site. I thought I would call them to get a delivery estimate, but found that the customer service number rings on someone's mobile phone. The first time I got someone who was walking outdoors in a windy area, and the second time I got a voice mailbox. From the US I'm dialing 011-44-7624-155855. I'm fairly familiar with international dialing and believe that's the correct number to call. Is freeglobalsim.com a legitimate service?

	(#7)
GSM_student (Offline) Junior Member Amateur Member Posts: 29 Join Date: 22 Apr 2007 Country:	01-05-2007, 19:23 It could be legitimate service but it looks very strange now for a business. If you note, they remove the contact office from their website. I know because I call Sunday no one answer and I will try on Monday, but they already remove it. Ok. How I said it could works, they could have problem, but they looks now like a "dusty in the air", they only disapear. Yesterday I got their answer from my e-mail that I sent 7 days ago, I reply, how long will take to me get this replay??? I don't know. I saw that has many companies that stay with problems. If you check now the webpage of the CallBlue () they stop the service by 10 weeks. It is crazy...image the company that needs the card, "ohhh stop to make business during 10 weeks". Well at least they advise. The same, like exist in the forum, everyone say about GT-Sim, but at least they supply change the prices but not stoped the service. I bought a card from TravelSIm and it not works and no one give any support I try make a contact with Travis by private message that stay in the forum like GlobalSim director and till today I got no answer. So you can believe that all is good company but we can't be confidence in their services. I really hope that all be solved and all companies could work in a good way. So in this case we can buy what if choose that is better to us, without afraid to lose our money.

	(#9)
sidsub (Offline) Junior Member Newbie Posts: 6 Join Date: 01 May 2007 Country:	03-05-2007, 15:01 Update on this -- three days after I ordered, I did get the dispatch email. If their delivery estimate is accurate, it turns out it is barely enough time for me to get the card before I leave the country. So I suppose if I get the card, I will use it... no responses yet to either my polite inquiries to start with, or my frustrated follow-ups by phone message and email when I did not get a response. The lack of customer service does not bode well for this service, however... I understand the previous poster's point that there may only be a few people in the company, but there needs to be someone at the other end of the line to follow up.

	(#10)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	03-05-2007, 16:03 My advice would be to stick with the major providers and distributors who have withstood the test of time (so far) anyway. Despite the higher rates of these stable companies. Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox