Yackie - Is anybody still using? [merged]

[YackieMobile]

hello mister the admins and Moderators

We went you two cards before christmass, and we was not sure you got them, you dont sent us as usualy a short message for say, we have them...

So we do not have activated your DID....
You will have monday your did working

We dont have any issue with oyr system since few months ( October )

We can provide instantanetly around 24 countries include with the SIm card and a total of 40 Countries for any additional number

Our SIm card work in bundle with a Voip account who offering you to receive your call ( At home or to your office or to any hotel who offert you a WiFi spot ) on your computer or to any Wifi device ( Like our GSM WiFi phone )

This avoid the incoming fees off course when you switch on your Voip account

We will increase our roaming coverage in February and we will also decrease some countries rates

Our system is a call back system, for the outgoing call, when you want reach one person, you send you call to our server ( with a triggger ) and our system will call you back and in the same time he will call your correspondant.

Because you have reach the system, we charge the first leg ( the system who call you ) because you use the IVR, and we charge you the second leg when you reach your correspondant, because if the number is busy, wrong or doesn't reply, you can still be online and using one other service by using the IVR fonction, you are charged

But we work on our rates for finding a solution regarding how much we charge for this and be more competitive at the end of the day
( We are allready competitive, but we understand a certain confusion when you read your billing statement )

Thank you for your remarck, they are very important for us, and thank you also to be our customers

regards

The management

[Effendi]

Originally Posted by YackieMobile

hello mister the admins and Moderators

We went you two cards before christmass, and we was not sure you got them, you dont sent us as usualy a short message for say, we have them...

Please don't write false things. You sent us 2 cards and I received mine the day before I was leaving for France. I wrote you at once since the card didn't work at all and you had to activate it. Unfortunately you answered me after 2 days, and I was already traveling in France so it was not easy to check e-mail every hour. Fortunately I had my Wind card with wap-pass so I could read your PM and the card kept on not working since there was no credit on it. After another day you refilled it and it worked for outgoing calls and SMSes, like I wrote. I could NEVER receive an incoming call, and I told you that at once, but you never wrote me back. And the issue is still not solved. So don't say that you don't have problems, since me, AndreA and other guys here on the forum ALL have problems with incoming calls. I didn't complain about the rates, which are the highest ones BTW, since I got the card for free, I just wanted to understand how the traffic details works, and it seems you still have big billing problems as well.

So by now what I can say about Yackie is:
- incoming calls don't work
- outgoing calls usually work but are expensive
- you pay also for busy calls
- customer care seems to be more interested in repeating that everything is ok, but unfortunately it isn't

I'm sorry, I've nothing agains Yackie, but unfortunately (for you and your customers) it seems your service is still not reliable at all. I hope to test this card once again in Ireland at the end of February, then I'll go to Germany and I'll test it again. But if I cannot receive any call it's really not much useful...

[shyme]

Originally Posted by Effendi

Please don't write false things. You sent us 2 cards and I received mine the day before I was leaving for France. I wrote you at once since the card didn't work at all and you had to activate it. Unfortunately you answered me after 2 days, and I was already traveling in France so it was not easy to check e-mail every hour. Fortunately I had my Wind card with wap-pass so I could read your PM and the card kept on not working since there was no credit on it. After another day you refilled it and it worked for outgoing calls and SMSes, like I wrote. I could NEVER receive an incoming call, and I told you that at once, but you never wrote me back. And the issue is still not solved. So don't say that you don't have problems, since me, AndreA and other guys here on the forum ALL have problems with incoming calls. I didn't complain about the rates, which are the highest ones BTW, since I got the card for free, I just wanted to understand how the traffic details works, and it seems you still have big billing problems as well.

So by now what I can say about Yackie is:
- incoming calls don't work
- outgoing calls usually work but are expensive
- you pay also for busy calls
- customer care seems to be more interested in repeating that everything is ok, but unfortunately it isn't

I'm sorry, I've nothing agains Yackie, but unfortunately (for you and your customers) it seems your service is still not reliable at all. I hope to test this card once again in Ireland at the end of February, then I'll go to Germany and I'll test it again. But if I cannot receive any call it's really not much useful...

I had the same problem with incoming calls .I contacted the live support two times, the first time they didn't fix it, but the second time it was done.I think that if you insist a little bit as I did so that your demand is passed on to a technician, they will solved it.The negative point as you already mention is that the busy calls are charged.Also Yackie is a quit new company, but this coming year they 're going to improve their services, make a quick search on google and you might find what are the objectives of development of this company.

[Przemolog]

Originally Posted by YackieMobile

Our system is a call back system, for the outgoing call, when you want reach one person, you send you call to our server ( with a triggger ) and our system will call you back and in the same time he will call your correspondant.

Because you have reach the system, we charge the first leg ( the system who call you ) because you use the IVR, and we charge you the second leg when you reach your correspondant, because if the number is busy, wrong or doesn't reply, you can still be online and using one other service by using the IVR fonction, you are charged

What do you mean by IVR - sending DTMF tones?
Moreover, even if your product is callback-based, it doesn't mean that you must charge for uncompleted (unanswered/busy) calls. There are many callback solutions in which there's no charge for unusuccesful calls.
Moreover, I wasn't able to find on yackiemobile.com where it is explicitly stated that uncompleted calls are also charged.

[dg7feq]

Originally Posted by Przemolog

What do you mean by IVR - sending DTMF tones?

he means this: http://en.wikipedia.org/wiki/IVR

But i dont see any functions that i could access there. Neither balance check nor sth else..

Chris