United Mobile Customer Support

AndreA · 10-01-2007, 13:50

Quote:

Originally Posted by Ramses

Early this morning I send a report for technical problem (on their site, in customer service section)

Ok, good. So I have to tell to our friend Armando to use that section of UM's website to solve the trouble.

inquisitor · 10-01-2007, 18:31

Regarding network problems, I also experienced total failure of voice communication on the Spanish "Movistar" 3G-network. After it worked flawless from Christmas until New Year's Eve, all voice communication (outgoing and incoming calls) failed in 2007, while I was staying at Maspalomas/Gran Canaria. SMS was still working - incoming as well as outgoing messages.

Allthough contacting UM customer support, the problem persists - the only solution was switching to the "Vodafone.es" network.

So when your UM SIM doesn't work, just try another network. If that solves your problem, please report the faulty network here!

prion · 11-01-2007, 09:11

I also had problems with UM in Spain some months ago. Sms were not sent no matter what network I was connected to.....

	(#2)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	10-01-2007, 18:31 Regarding network problems, I also experienced total failure of voice communication on the Spanish "Movistar" 3G-network. After it worked flawless from Christmas until New Year's Eve, all voice communication (outgoing and incoming calls) failed in 2007, while I was staying at Maspalomas/Gran Canaria. SMS was still working - incoming as well as outgoing messages. Allthough contacting UM customer support, the problem persists - the only solution was switching to the "Vodafone.es" network. So when your UM SIM doesn't work, just try another network. If that solves your problem, please report the faulty network here! terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com Last edited by inquisitor; 20-01-2007 at 16:10..

	(#3)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	11-01-2007, 09:11 I also had problems with UM in Spain some months ago. Sms were not sent no matter what network I was connected to.....