United Mobile Customer Support

Effendi · 01-01-2007, 21:05

Quote:

Originally Posted by Ramses

I've just received my new UM sim and I've tried to make calls with no result with my Sonyericsson K608i and also with my Sonyericsson Z1010.

This problem happen with any italian operator (TIM - WIND - VODAFONE)

Unfortunately I haven't other unblocked terminals, I hope I will be able to try tomorrow.

Curiously, just after sending calls, appears a message "Chiamata non consentita" (call not allowed) and only after this message appears "Please Wait"

As AndreA knows, i'm from northwest of italy.

PS: I receive calls with no problem

It seems you have the same problem our common friend Armando has... there's something wrong with UM... I used it in France with no problems, anyway... Did you register on their site?

Ramses · 02-01-2007, 09:21

Quote:

Originally Posted by Effendi

It seems you have the same problem our common friend Armando has... there's something wrong with UM... I used it in France with no problems, anyway... Did you register on their site?

Yes, I registered my SIM and I can view my sim's traffic in their site.

I tried to call my UM sim with no problem (so the SIM is working correctly), but i can't make calls, also mailbox or customer service.

But your UM Sim, now is working???

Thanks

Ramses

Ramses · 02-01-2007, 13:37

Fortunately, the problem was solved just 1 hour ago, i can make outgoing calls now!!

Early this morning I send a report for technical problem (on their site, in customer service section) so I think that was only a problem to include my SIM in their list.

Thanks!!!

Ramses

AndreA · 10-01-2007, 13:50

Quote:

Originally Posted by Ramses

Early this morning I send a report for technical problem (on their site, in customer service section)

Ok, good. So I have to tell to our friend Armando to use that section of UM's website to solve the trouble.

inquisitor · 10-01-2007, 18:31

Regarding network problems, I also experienced total failure of voice communication on the Spanish "Movistar" 3G-network. After it worked flawless from Christmas until New Year's Eve, all voice communication (outgoing and incoming calls) failed in 2007, while I was staying at Maspalomas/Gran Canaria. SMS was still working - incoming as well as outgoing messages.

Allthough contacting UM customer support, the problem persists - the only solution was switching to the "Vodafone.es" network.

So when your UM SIM doesn't work, just try another network. If that solves your problem, please report the faulty network here!

prion · 11-01-2007, 09:11

I also had problems with UM in Spain some months ago. Sms were not sent no matter what network I was connected to.....

	(#3)
Ramses (Offline) Junior Member Newbie Posts: 3 Join Date: 01 Jan 2007 Country:	02-01-2007, 13:37 Fortunately, the problem was solved just 1 hour ago, i can make outgoing calls now!! Early this morning I send a report for technical problem (on their site, in customer service section) so I think that was only a problem to include my SIM in their list. Thanks!!! Ramses

	(#5)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	10-01-2007, 18:31 Regarding network problems, I also experienced total failure of voice communication on the Spanish "Movistar" 3G-network. After it worked flawless from Christmas until New Year's Eve, all voice communication (outgoing and incoming calls) failed in 2007, while I was staying at Maspalomas/Gran Canaria. SMS was still working - incoming as well as outgoing messages. Allthough contacting UM customer support, the problem persists - the only solution was switching to the "Vodafone.es" network. So when your UM SIM doesn't work, just try another network. If that solves your problem, please report the faulty network here! terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com Last edited by inquisitor; 20-01-2007 at 16:10..

	(#6)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	11-01-2007, 09:11 I also had problems with UM in Spain some months ago. Sms were not sent no matter what network I was connected to.....