My experience with Onesimcard.

[Bossman]

You'll probably be better off contacting them directly for an explanation.

I have used them in The past, and in my opinion, compared to a lot of similar companies that just cancel your sim card and disappear with your credit without an explanation, they seem to be quite stable.

Originally Posted by Onesimcard User

Hi All,
Recently oneX of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish!
I don't think it's normal. May be I am wrong. Could anybody please share their similar stories?
I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change!
Here is the text:

Re: Ticket xxxxx, Responded
Dear Vitaliy
A new message has been added to the service request #43219.
Hello Vitaliy,
We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx.
We apologize, however your old Israeli PEN will no longer be active.
Thank you,
OneSimCard Support

I would like OneSimCard support to explain to me what was the reason for my PEN number change.
Thank you!

[OneSimCard]

Originally Posted by Bossman

I have used them in The past, and in my opinion, compared to a lot of similar companies that just cancel your sim card and disappear with your credit without an explanation, they seem to be quite stable.

Thanks Bossman -- our company (Belmont Telecom, Inc.) has been in business since 1994. We are privately held, profitable and growing rapidly. We have watched many other companies over the years appear and then disappear just as quickly leaving their customers on the hook.

[OneSimCard]

Originally Posted by Onesimcard User

Hi All,
Recently one of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish!
I don't think it's normal. May be I am wrong. Could anybody please share their similar stories?
I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change!
Here is the text:
Hello Vitaliy,
We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx.
We apologize, however your old Israeli PEN will no longer be active.
Thank you,
OneSimCard Support

Hi Vitaliy, as you were explained, there was a technical problem with your Israeli number causing it to no longer work. Since the problem could not be fixed, we provided you with a new Israeli number. This is an extremely rare occurrence. Again, we apologize for any inconvenience this caused you.

[fsotirop]

my personal experience with these guys is that their service sucks!

[Pasquale Miranda]

The customer service is terrible- They billed for a charger that they shipped NOT working. I both e-mailed and called -but they simply denied it was shipped out that way-seems like an easy way to pad their invoices!!!
BE CAREFUL BEFORE USING THIS SERVICE!!!

Also my bill for 1 week rental for european iphone was $288.
My friend traveling with me -called Verizon to switch on international and her bill was less than 1/2 mine (using her US phone)

This is the last time I use a Phone rental service and definitely the last time I ever use ONESIMCARD

[OneSimCard]

Originally Posted by Pasquale Miranda

The customer service is terrible- They billed for a charger that they shipped NOT working. I both e-mailed and called -but they simply denied it was shipped out that way-seems like an easy way to pad their invoices!!!
BE CAREFUL BEFORE USING THIS SERVICE!!!

Also my bill for 1 week rental for european iphone was $288.
My friend traveling with me -called Verizon to switch on international and her bill was less than 1/2 mine (using her US phone)

This is the last time I use a Phone rental service and definitely the last time I ever use ONESIMCARD

Pasquale -- you chose to rent the most expensive package (iPhone) at $99.95 for the first week and $9.95 for each additional day (your rental was for 11 total days). You could have rented a basic phone for $19.95. You also chose to buy insurance for the iPhone at $2.99 per day, plus there was the cost of Ground shipping. You only used $80 of actual airtime (avg $7.27 per day) and I encourage you to compare your friend's per minute charges from Verizon to yours and you will see how much you saved on actual usage.

Regarding the damaged iPhone AC charger -- the charger was brand new and everything is fully tested before shipping out our rental packages. You returned an OLD CHARGER with damage to it that had clearly been used for a long time, not the brand new charger we shipped. Here is a picture of the old, used, broken charger you returned:

[fsotirop]

Starting July 2nd data roaming service in ‪European Union‬ for only $0.65 per MB! was $1/mb

[OneSimCard]

Originally Posted by fsotirop

Starting July 2nd data roaming service in ‪European Union‬ for only $0.65 per MB! was $1/mb

The exact list of countries with the new 65c/MB data rate ($0.006/10kB billing increment) is as follows:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, UK, Vatican City.

http://www.onesimcard.com/rates

[fsotirop]

now free incoming calls in bulgaria but outgoing calls in Bulgaria are now more expensive...

[OneSimCard]

Originally Posted by fsotirop

now free incoming calls in bulgaria but outgoing calls in Bulgaria are now more expensive...

Outgoing call rates from Bulgaria have not changed:

Incoming calls to EU number: free
Incoming calls to US or other extra number: 20c/min
Outgoing calls: 75c/min
Outgoing calls to another OneSimCard user: 25c/min

http://www.onesimcard.com/rates