Globalsim? - Page 2

Travis · 28-08-2006, 09:05

Dear Users,

I have been looking over your messages in regards to the problems alot of you have been having.

First of all i would like to appologise for any problems you may of had.
Over the next 4 days we are moving our service over to a new dedicated server to stop the email issues we have been having..

This could of stop the following services:

Email Dispatch Note
Email Mobile number and Pin Number Service
Addditional issues when buying a sim.

Updates:

Call rates gone up - explained...

One of the challenges we are currently facing has to do with 'switch identifiers' which we rely on to let us know where any given SIM is located. In many places the carriers themselves are not putting standard or accurate data in these identifiers and, for instance, Barbados will show a US identifier - this is a particular problem in the ?1? country codes. In places where we have multiple roaming agreements, this is further complicated in that each carrier usually has a different MTC charge - and we do not have the ability at this time to determine which carrier a SIM is operating on at any given time.

As a result, we have modified our MTC charges. These new charges were determined by averaging the cost over the last two months (based on actual usage from the various carriers operating within a country).

New rates with Globalsim? have been changed already... however for the likes of callblue, lisagsm, belkom and various others their rates will not change till the 24th September.

Following this will be an update to the website. We are further developing our site for the reseller/distribution opportunity, this will allow agents to sell across shops worldwide and hold their own stock.

As for any customer updates to the site, we are currently building a new support area, and also designing diagrams on how to use your Globalsim? effectively.

Also as from the beginning of September we shall see the new 4th Generation SIM's come out, this will offer 2 1/2 x speed increase, masked errors across the phones to say calling.. and additional address storage.

We appologise about the matters that many of you may of encountered and we are doing as much as we can to improve our service.

If you have any additional problems please contact us on +447624 129524 or s.berndt@freeglobalsim.com

Yours
Travis Hayler
Technical Director
LDS - Globalsim?
[SIZE=1]

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Travis (Offline) Junior Member Newbie Posts: 4 Join Date: 28 Aug 2006 Location: England Country:	28-08-2006, 09:05 Dear Users, I have been looking over your messages in regards to the problems alot of you have been having. First of all i would like to appologise for any problems you may of had. Over the next 4 days we are moving our service over to a new dedicated server to stop the email issues we have been having.. This could of stop the following services: Email Dispatch Note Email Mobile number and Pin Number Service Addditional issues when buying a sim. Updates: Call rates gone up - explained... One of the challenges we are currently facing has to do with 'switch identifiers' which we rely on to let us know where any given SIM is located. In many places the carriers themselves are not putting standard or accurate data in these identifiers and, for instance, Barbados will show a US identifier - this is a particular problem in the ?1? country codes. In places where we have multiple roaming agreements, this is further complicated in that each carrier usually has a different MTC charge - and we do not have the ability at this time to determine which carrier a SIM is operating on at any given time. As a result, we have modified our MTC charges. These new charges were determined by averaging the cost over the last two months (based on actual usage from the various carriers operating within a country). New rates with Globalsim? have been changed already... however for the likes of callblue, lisagsm, belkom and various others their rates will not change till the 24th September. Following this will be an update to the website. We are further developing our site for the reseller/distribution opportunity, this will allow agents to sell across shops worldwide and hold their own stock. As for any customer updates to the site, we are currently building a new support area, and also designing diagrams on how to use your Globalsim? effectively. Also as from the beginning of September we shall see the new 4th Generation SIM's come out, this will offer 2 1/2 x speed increase, masked errors across the phones to say calling.. and additional address storage. We appologise about the matters that many of you may of encountered and we are doing as much as we can to improve our service. If you have any additional problems please contact us on +447624 129524 or s.berndt@freeglobalsim.com Yours Travis Hayler Technical Director LDS - Globalsim? [SIZE=1] If you're attacking your market from multiple positions and your competition isn't, you have all the advantage and it will show up in your increased success and income.