Dear Users,

I have been looking over your messages in regards to the problems alot of you have been having.

First of all i would like to appologise for any problems you may of had.
Over the next 4 days we are moving our service over to a new dedicated server to stop the email issues we have been having..

This could of stop the following services:

Email Dispatch Note
Email Mobile number and Pin Number Service
Addditional issues when buying a sim.

Updates:

Call rates gone up - explained...

One of the challenges we are currently facing has to do with 'switch identifiers' which we rely on to let us know where any given SIM is located. In many places the carriers themselves are not putting standard or accurate data in these identifiers and, for instance, Barbados will show a US identifier - this is a particular problem in the ?1? country codes. In places where we have multiple roaming agreements, this is further complicated in that each carrier usually has a different MTC charge - and we do not have the ability at this time to determine which carrier a SIM is operating on at any given time.

As a result, we have modified our MTC charges. These new charges were determined by averaging the cost over the last two months (based on actual usage from the various carriers operating within a country).

New rates with Globalsim? have been changed already... however for the likes of callblue, lisagsm, belkom and various others their rates will not change till the 24th September.

Following this will be an update to the website. We are further developing our site for the reseller/distribution opportunity, this will allow agents to sell across shops worldwide and hold their own stock.

As for any customer updates to the site, we are currently building a new support area, and also designing diagrams on how to use your Globalsim? effectively.

Also as from the beginning of September we shall see the new 4th Generation SIM's come out, this will offer 2 1/2 x speed increase, masked errors across the phones to say calling.. and additional address storage.

We appologise about the matters that many of you may of encountered and we are doing as much as we can to improve our service.

If you have any additional problems please contact us on +447624 129524 or s.berndt@freeglobalsim.com

Yours
Travis Hayler
Technical Director
LDS - Globalsim?
[SIZE=1]

How come those of us who have received sims have not received their pins which they need to use the sims. Also, I dont want to tell you your business but there are some countries on your list where the incoming call rates are really ridiculous, surely there can be better negociated rates than that.

The PIN is used not only as any mobile phone PIN, but also as a password for online access to the account, including tariffs, call history etc, so it is a double slip-up.

My SIM from another reseller had this on an card insert in the (CD size) case with the SIM and its instructions, which makes you wonder how many this firm has seen, used and sold before this complaint came to light.

I don't want to tell him his business either, but maybe he should follow the advice he offered elsewhere 3 months ago about sorting out email servers

I know...I had to ask for the PIN too. Which was sent right away.

As i clearly said in the post in regards to pins which go out via email for security our mail server died for about 24+ hours, we however have brought 2 dedicated servers 1 for mail and 1 for the website and cdr data.

I do appologise for the problem as i have said.

In reply to call rates, the rates are rediculous i admit, not our fault in this case and believe you me i am furious on how these charges just randomly came into affect, just because there isnt away to destinguish between certain networks, and for the fact people send back false data to make more money.

Now once we have enough data over our switch we will be in a position to beat up callkey and manx to drop rates, until that the rates in the US - Carribean and India will be as they are. I would also like to point out that even though our rates are higher now, its because i set the new rates before everyone else, anyone tied on a isle of man number through callkey or manx will have their rates go up on the 21st or 24th September.

Once again there is nothing any MVNO can do at the moment apart from take the brunt.

Appologies to all
Travis

You're going to beat up Callkey on just a few sales from an unfinished website?

And persuade all the Indian and US networks to change roaming agreements?

- after you've accused GSM network systems of being liable to fraud ("... and for the fact people send back false data to make more money. ")


Stick to your online gaming.

I was reading a discussion of how one of the Indian carriers had implemented a system to "retain more roaming revenue" and, when you read how it worked, it really did seem like fraud. It looked like they would claim that you were still roaming on their network after your phone had switched to another net. I have no doubt that many carriers engage in something very near to fraud when it comes to roamers.

I would go as far as you did. I will however say that certain rates are just not in line with what I can even get on my contract. My main problem i with mexico, I dont why it goes up to $1.40 or whatever because of termination when its obvious it doesnt cost that to terminate a call there. Hopefully things will work out.

I thought the system described recently was just to keep roamers on the roamed network in question, not falsely charge people whose phones select another.

When you read it the first time that's how they want it to sound but if you go back and read it again and think about how GSM registration and authentication works you have to ask just how this system is going to keep a phone from switching to another carrier. If your phone decides to search for and authenticate on a new network, the old network has no way of reaching out and dragging it back. The only thing I can think they would be doing is to falsely claim that your phone came back on its own. Now, we already know that many roamed carriers don't send the deregistration messages the way they should when you turn your phone off. It's not too big of a step to claiming that you are still roaming when you are not. If you know any reason why this will not work, please let me know.