Can't reach UM, can't reach my UM UK number, no reply to e-mail - Page 17

Akito-kun · 12-05-2009, 08:00

I'm still waiting for a response to an e-mail I sent on 17 April to service customers of United Mobile.

maccoy · 12-05-2009, 08:36

I think they are using "copy-paste" responses...

And it is quite possible that they're using automated responses too.
So, nobody's working there.

Akito-kun · 12-05-2009, 10:47

Quote:

Originally Posted by maccoy

I think they are using "copy-paste" responses...

And it is quite possible that they're using automated responses too.
So, nobody's working there.

It is not excluded that there might be.

hkr · 12-05-2009, 10:58

Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them...

What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ?

However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility.

sarunat · **emails... with a little touch of fantasy :-) -** 12-05-2009, 10:49

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

---------------

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

We have already forwarded your request for transferring the balance from

+423 and +423

to

+44

to our headquarters. As soon as we get a response from there we will inform you.

With best regards

Przemolog · 12-05-2009, 16:04

Quote:

Originally Posted by sarunat

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all

herkdrvr · 13-05-2009, 10:30

Quote:

Originally Posted by Przemolog

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all

Does anyone have any good intel on why they're down? It seems odd that their +44 platform is down for such a long time. This sounds more like a failure to pay bills rather then a technical glitch.

kormack8 · 23-05-2009, 20:51

Update:

I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail.
Has anyone experienced this lately?

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	(#1)
Akito-kun (Offline) Junior Member Newbie Posts: 8 Join Date: 17 Apr 2009 Location: Taranto Country:	12-05-2009, 08:00 I'm still waiting for a response to an e-mail I sent on 17 April to service customers of United Mobile.

	(#2)
maccoy (Offline) Senior Member Prepaid Fan Posts: 194 Join Date: 23 May 2004 Location: Paris Country:	12-05-2009, 08:36 I think they are using "copy-paste" responses... And it is quite possible that they're using automated responses too. So, nobody's working there. Prepaid I: Vodafone, Wind, 3; F: Bouygues Telecom; M: Melita; INT: Travelsim, Zeromobile.

	(#4)
hkr (Offline) Member Advanced Member Posts: 75 Join Date: 29 Apr 2009 Country:	12-05-2009, 10:58 Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them... What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ? However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility. Postpaid: 3x Vodafone (HU) 1x T-Mobile) formerly also Pannon Prepaid: Vodafone, Pannon, T-Mobile (HU) Optimus (PT) SamiSwoi, ERA, Orange (PL) VIP (HR) T-Mobile (AT) Vodafone, O2, Orange, T-Mobile (UK) Vodafone (DE) Data-only prepaid: Vodafone, T-Mobile, Djuice/Pannon (HU) International SIMs: UM+, Sim4Travel, TravelSim Phones: Nokia E51, E71, Samsung D880, SE P990i, Ericsson T39m -forever! , many others in the drawer. 3G modems Huawei E220, E870, EU870D, U740, Alcatel X200 VoIP: Justvoip, CallWithUs, Neophonex, fonline, Macrogate and several others for outgoing... DIDs from Macrogate, DIDww, Gradwell, Voxbone and others. FreePBX, Vigor router with inbuilt ATA, Nokia E-series phones.

	(#5)
sarunat (Offline) Junior Member Amateur Member Posts: 17 Join Date: 20 Apr 2009 Country:	emails... with a little touch of fantasy :-) - 12-05-2009, 10:49 This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way... --------------- Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort. We have already forwarded your request for transferring the balance from +423 and +423 to +44 to our headquarters. As soon as we get a response from there we will inform you. With best regards

	(#8)
kormack8 (Offline) Junior Member Newbie Posts: 8 Join Date: 14 May 2006 Country:	23-05-2009, 20:51 Update: I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail. Has anyone experienced this lately?