SMART prepaid not connecting in California

rfranzq · **SMART prepaid not connecting in California -** 04-02-2014, 21:33

My SMART prepaid SIM has stopped connecting to either AT&T or T-Mobile here in California. T-Mobile stopped a week or so ago. AT&T stopped this weekend.
[Times are approximate, they are when I noticed.]

Anybody else having this issue?

Does anyone have a customer service phone number I can use to try to get in touch with them? The do not seem to show one online and the 'help system' is not working for me.

rfranzq · 16-02-2014, 07:20

I was able to contact CS through their web based help.
Today [2/15/2014] it is now connecting to AT&T but not T-Mobile.

DRNewcomb · 17-02-2014, 02:05

My only experience with that was a guy from P.I. who forgot to activate roaming before he left P.I.

rfranzq · 17-02-2014, 03:11

Quote:

Originally Posted by DRNewcomb

My only experience with that was a guy from P.I. who forgot to activate roaming before he left P.I.

While that can be an issue, I have not left California with it since 2007
[Europe] and have never not had it on roaming since I have never been to the Philippines.
I figured I would use it as a wildcard International SIM for sending SMS.

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	(#1)
rfranzq (Offline) Senior Member Prepaid Specialist Posts: 774 Join Date: 21 Apr 2009 Country:	SMART prepaid not connecting in California - 04-02-2014, 21:33 My SMART prepaid SIM has stopped connecting to either AT&T or T-Mobile here in California. T-Mobile stopped a week or so ago. AT&T stopped this weekend. [Times are approximate, they are when I noticed.] Anybody else having this issue? Does anyone have a customer service phone number I can use to try to get in touch with them? The do not seem to show one online and the 'help system' is not working for me.

	(#2)
rfranzq (Offline) Senior Member Prepaid Specialist Posts: 774 Join Date: 21 Apr 2009 Country:	16-02-2014, 07:20 I was able to contact CS through their web based help. Today [2/15/2014] it is now connecting to AT&T but not T-Mobile.

	(#3)
DRNewcomb (Offline) Senior Member Prepaid Professionist Posts: 1,465 Join Date: 27 Feb 2004 Location: Mississippi, USA Country:	17-02-2014, 02:05 My only experience with that was a guy from P.I. who forgot to activate roaming before he left P.I.