Global Roaming (former Celtrek) - Page 4

squawk1200 · 17-05-2009, 22:12

Just to follow up with a status on my earlier post, CelTrek has sorted out the issue with my $50 top up and all is well...

cizake · 08-05-2009, 21:50

Dear all,
Although I don't intervene much on the forum I regularly check your feedback and try to improve our customer service.
As you have noticed we recently changed provider. It was not easy as we had to swap all our existing SIM cards.
Our website is under dramatic change and APIs are being developed as we speak.
From Monday May 11th we will have more people answering the phone. More telephone lines. Our toll free number will include more channels.
Local numbers will be available online from May 20th. Existing customers will be able to assign local numbers as well.
Thanks to you we are learning and improving our service daily.
PM me for personal issues as I don't want to turn this forum in a CelTrek chat room.
BTW CelTrek is our brand name operating under Global Roaming Inc since day one. Nothing has changed on the subject. We are still Global Roaming Inc and CelTrek is still our brand name.
I hope this short message clears any doubt you may have.
Again I invite you to PM me for personal issues.
Have a great week-end!

Florian Seroussi

mingelli · **Billing -** 09-05-2009, 10:28

Does any one know if on their website is possible after login, to get detailed list of call made and received?

dg7feq · 09-05-2009, 17:22

Quote:

Originally Posted by mingelli

Does any one know if on their website is possible after login, to get detailed list of call made and received?

no, at the moment these links lead to empty pages.

cizake · 09-05-2009, 13:43

I replied to all PMs. Thank you.

celtrekuser · 11-05-2009, 12:13

Celtrek cannot deliver on its promises! We bought into celtrek last September while we were living abroad. At a certain point the service stopped and we were never notified. when we were finally able to make contact (customer service started out good but has become worse and worse) we were told we needed a new sim card because of some change. Eventually by celtrek)l we received the cards. A few months later we learned (again never were we informed of another change which would require us to pay for new simcard (2 in our case) and delivery to where we were living outside the US (which would cost us about$100) in order to continue a ´new¨ service. Instead, I asked for a refund of about $150 that we had in ¨minutes¨ and was refused! I now have to take the company to small claims court to try to retrieve my money. DO NOT BUY THIS PRODUCT.

DRNewcomb · 11-05-2009, 15:56

Quote:

Originally Posted by celtrekuser

Instead, I asked for a refund of about $150 that we had in ¨minutes¨ and was refused! I now have to take the company to small claims court to try to retrieve my money. DO NOT BUY THIS PRODUCT.

I also thought it was pretty "cheesy" to kill one SIM and make the customers pay for the new one. But they eventually made things right for me. You might be interested in knowing that you can file a complaint online with the Florida Dept. of Ag. & Consumer Services. It may or may not help.

bones_boy · 11-05-2009, 19:14

Quote:

Originally Posted by DRNewcomb

I also thought it was pretty "cheesy" to kill one SIM and make the customers pay for the new one. But they eventually made things right for me. You might be interested in knowing that you can file a complaint online with the Florida Dept. of Ag. & Consumer Services. It may or may not help.

I filed with the BBB in Florida. It helped a little - maybe? I got a partial credit of my $170 that disappeared. Florida BBB never got back to me - it's been three weeks.

I will PM the Celtrek dude and see if it helps.

cizake · 11-05-2009, 23:00

@celtrekuser please DM me as your handle don't ring a bell.
@bones_boy replied to your DM.

mingelli · **Questions -** 12-05-2009, 08:24

Would like to know the following:
1. are did numbers free or cost $ a year
2. are there additional costs to receive calls on US DID numbers?
3. Is it possible to view online a detailed list of calls now or in future?
4. Is it possible so setup auto recharge from the website

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	(#1)
squawk1200 (Offline) Member Official Member Posts: 43 Join Date: 08 May 2009 Country:	17-05-2009, 22:12 Just to follow up with a status on my earlier post, CelTrek has sorted out the issue with my $50 top up and all is well...

	(#2)
cizake (Offline) DEALER Official Member Posts: 48 Join Date: 29 May 2006 Location: Fort Lauderdale, Fl Country:	08-05-2009, 21:50 Dear all, Although I don't intervene much on the forum I regularly check your feedback and try to improve our customer service. As you have noticed we recently changed provider. It was not easy as we had to swap all our existing SIM cards. Our website is under dramatic change and APIs are being developed as we speak. From Monday May 11th we will have more people answering the phone. More telephone lines. Our toll free number will include more channels. Local numbers will be available online from May 20th. Existing customers will be able to assign local numbers as well. Thanks to you we are learning and improving our service daily. PM me for personal issues as I don't want to turn this forum in a CelTrek chat room. BTW CelTrek is our brand name operating under Global Roaming Inc since day one. Nothing has changed on the subject. We are still Global Roaming Inc and CelTrek is still our brand name. I hope this short message clears any doubt you may have. Again I invite you to PM me for personal issues. Have a great week-end! Florian Seroussi

	(#3)
mingelli (Offline) Senior Member Prepaid Fan Posts: 149 Join Date: 22 Mar 2009 Location: Italy roaming on my yacht Country:	Billing - 09-05-2009, 10:28 Does any one know if on their website is possible after login, to get detailed list of call made and received?

	(#5)
cizake (Offline) DEALER Official Member Posts: 48 Join Date: 29 May 2006 Location: Fort Lauderdale, Fl Country:	09-05-2009, 13:43 I replied to all PMs. Thank you.

	(#6)
celtrekuser (Offline) Junior Member Newbie Posts: 1 Join Date: 09 May 2009 Country:	11-05-2009, 12:13 Celtrek cannot deliver on its promises! We bought into celtrek last September while we were living abroad. At a certain point the service stopped and we were never notified. when we were finally able to make contact (customer service started out good but has become worse and worse) we were told we needed a new sim card because of some change. Eventually by celtrek)l we received the cards. A few months later we learned (again never were we informed of another change which would require us to pay for new simcard (2 in our case) and delivery to where we were living outside the US (which would cost us about$100) in order to continue a ´new¨ service. Instead, I asked for a refund of about $150 that we had in ¨minutes¨ and was refused! I now have to take the company to small claims court to try to retrieve my money. DO NOT BUY THIS PRODUCT.

	(#9)
cizake (Offline) DEALER Official Member Posts: 48 Join Date: 29 May 2006 Location: Fort Lauderdale, Fl Country:	11-05-2009, 23:00 @celtrekuser please DM me as your handle don't ring a bell. @bones_boy replied to your DM.

	(#10)
mingelli (Offline) Senior Member Prepaid Fan Posts: 149 Join Date: 22 Mar 2009 Location: Italy roaming on my yacht Country:	Questions - 12-05-2009, 08:24 Would like to know the following: 1. are did numbers free or cost $ a year 2. are there additional costs to receive calls on US DID numbers? 3. Is it possible to view online a detailed list of calls now or in future? 4. Is it possible so setup auto recharge from the website