My Visit to UM Headquarters!

bbob · 16-04-2009, 13:49

I think it's only positive if someone takes the time to visit they HQ of UM, it's his decisions and if he want to buy a ticket costing money it's his decision. Why atticking him about that. It's his money and his time.

Sure it's really a question can you judge form how many people are working in the office if things are doing well. 13.00 is around lunchbreak, holiday whatever. The geram links report technical problems, are htese really technical problems or financial problems ?

I have left UM some month ago and bough a different sim card. I would suggest other to do the same as it seems that obviously you can't rely on UM anymore.

But this is nothing new in the free roaming industry, in the end it looks like everyone sooner or later has problems, some stay some go.

I have said it several times, get your own did number, setup a forward to a roaming free mobile, you maybe pay 8-10 cents for incoming and whenever a provider gos out of business you just get another card and forward to that number. This way you don't have to hand out a new mobile number every year or so.

Fact remains that +423 is gone and UM seems to have problems on the +44 also. I had been a fan of UM for a long time but now they are screwing up things.

VladS · 16-04-2009, 14:38

My big issue with UM is their lack of communication with their customer base. A simple heads-up email about the now closed 423 network and the new 44 issues would have helped a lot.

Even Yackie did a better job keeping us in the loop...

snaimon · **Was better in the past -** 16-04-2009, 18:55

They used to do a much better job, but this was before the +44 option. Just my 2 euro-cents.

kupe · 16-04-2009, 19:38

Hey gang-

Wow! Back in the US and needless to say I don't quite know what to make of the bizarre turn my thread has taken! I can only surmise that somewhere there was a special sale on grouchy pills!

For those of you evidently so upset with how I spent my time in Zurich, let me reiterate that my total investment timewise was something like one hour and change. And my reward was successfully getting my large balance transferred from my +423 sim to my +44 sim. This is something I had been unable to do any other way.

Moreover, I'm lucky enough to be in Zurich almost weekly for my job. Normally my free time there is spent hiking, biking, and general sightseeing. So everyone so upset that I took an hour or so out of my own time to fix this UM issue, please go ahead and relax.

More to the point, I thought that my little field trip might be an entertaining read for the many UM users that frequent here. Frankly, I had fun if nothing else just riding around a new part of Zurich I hadn't seen before!

Warm regards,

Kupe

duminyricky · 29-06-2009, 08:05

Despite all the troubles you've been in, i hope your stay in Zurich turned out good. Well, you've encountered a lot of hassle with your SIM card but in the end, you were able to do something about it. Nice one.

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	(#1)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	16-04-2009, 13:49 I think it's only positive if someone takes the time to visit they HQ of UM, it's his decisions and if he want to buy a ticket costing money it's his decision. Why atticking him about that. It's his money and his time. Sure it's really a question can you judge form how many people are working in the office if things are doing well. 13.00 is around lunchbreak, holiday whatever. The geram links report technical problems, are htese really technical problems or financial problems ? I have left UM some month ago and bough a different sim card. I would suggest other to do the same as it seems that obviously you can't rely on UM anymore. But this is nothing new in the free roaming industry, in the end it looks like everyone sooner or later has problems, some stay some go. I have said it several times, get your own did number, setup a forward to a roaming free mobile, you maybe pay 8-10 cents for incoming and whenever a provider gos out of business you just get another card and forward to that number. This way you don't have to hand out a new mobile number every year or so. Fact remains that +423 is gone and UM seems to have problems on the +44 also. I had been a fan of UM for a long time but now they are screwing up things.

	(#2)
VladS (Offline) Senior Member Prepaid Pioneer Posts: 590 Join Date: 22 Jun 2004 Country:	16-04-2009, 14:38 My big issue with UM is their lack of communication with their customer base. A simple heads-up email about the now closed 423 network and the new 44 issues would have helped a lot. Even Yackie did a better job keeping us in the loop... VladS Mobile phones: iPhone 5, Blackberry 9900, Nexus S, Samsung S3322 duos Mobile data cards: Huawei E587u-5, Huawei E583c, Huawei E160 Postpaid SIMs: CA: Fido, Wind; INTL: Telna Prepaid SIMs: DE: Fonic, Lidl; AT: yesss!, bob; UK: O2; US: AT&T; RO: Orange, Vodafone; FR: b&you, Lycamobile; NL: Lycamobile; BE: Lycamobile, Jim Mobile; CL: Entel; MX: Telcel; INTL: eKit Blue, eKit Yellow Dead SIMs: too many to list

	(#3)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	Was better in the past - 16-04-2009, 18:55 They used to do a much better job, but this was before the +44 option. Just my 2 euro-cents. Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#4)
kupe (Offline) Senior Member Prepaid Fan Posts: 103 Join Date: 19 Jun 2006 Country:	16-04-2009, 19:38 Hey gang- Wow! Back in the US and needless to say I don't quite know what to make of the bizarre turn my thread has taken! I can only surmise that somewhere there was a special sale on grouchy pills! For those of you evidently so upset with how I spent my time in Zurich, let me reiterate that my total investment timewise was something like one hour and change. And my reward was successfully getting my large balance transferred from my +423 sim to my +44 sim. This is something I had been unable to do any other way. Moreover, I'm lucky enough to be in Zurich almost weekly for my job. Normally my free time there is spent hiking, biking, and general sightseeing. So everyone so upset that I took an hour or so out of my own time to fix this UM issue, please go ahead and relax. More to the point, I thought that my little field trip might be an entertaining read for the many UM users that frequent here. Frankly, I had fun if nothing else just riding around a new part of Zurich I hadn't seen before! Warm regards, Kupe

	(#5)
duminyricky (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Jun 2009 Country:	29-06-2009, 08:05 Despite all the troubles you've been in, i hope your stay in Zurich turned out good. Well, you've encountered a lot of hassle with your SIM card but in the end, you were able to do something about it. Nice one.