United Mobile+ (new service with +44 Jersey number)

[benjeff]

Hi,

If you try to purchase a new SIM card from UM on their website, they don't let you choose if you want the old card or the new card. I think this isn't fair. Some people may want the old card because you get better rates in certain countries using the +423 card.

Also, did anyone else get a free UM+ calling card for being one of their "best clients"? It came with 10 Euro calling credits, which is a nice gift, but the letter makes it sound like you have to give up your old card to take advantage of this offer. I emailed customer service asking if I could keep both cards but so far I haven't received an answer.

[bbob]

Originally Posted by benjeff

Hi,

If you try to purchase a new SIM card from UM on their website, they don't let you choose if you want the old card or the new card. I think this isn't fair. Some people may want the old card because you get better rates in certain countries using the +423 card.

Also, did anyone else get a free UM+ calling card for being one of their "best clients"? It came with 10 Euro calling credits, which is a nice gift, but the letter makes it sound like you have to give up your old card to take advantage of this offer. I emailed customer service asking if I could keep both cards but so far I haven't received an answer.

As it looks to me the want to say goodbey to the +423 card otherwise they would not have started the the trading of old cards to new ones.

Fair or not if they decide not to offer any +423 cards anymore it's their choice and there must be a reason for that.
As many people have written they do not tranfer the complete credit on the +423 card to the +44 card. So whenever there is still credit on then +423 card I asume they will not switch it off.
someone from CS did tell me that switchoff of cards is done by hand and not by an automated system.

[Bossman]

Not surprised by that at all. They must have just taken it off. As of late last week, you could still get the +423 card on their website. If you really want it though, you should be able to get it via 3rd party.

Even though they allow one to still have the +423 card, I have the feeling they will shut them off in the not too distant future.

Originally Posted by benjeff

Hi,

If you try to purchase a new SIM card from UM on their website, they don't let you choose if you want the old card or the new card. I think this isn't fair. Some people may want the old card because you get better rates in certain countries using the +423 card.

[ygeffens]

Originally Posted by Bossman

Not surprised by that at all. They must have just taken it off. As of late last week, you could still get the +423 card on their website. If you really want it though, you should be able to get it via 3rd party.

Even though they allow one to still have the +423 card, I have the feeling they will shut them off in the not too distant future.

I think they (UM) misjudged what customers would do.
I indeed also did not transfer the complete callcreedit-amount to UM+, so giving away UM+ for free will only cost them money.
This way they may be only able to reduce the active UM cards to probably only 50% or so. Maybe they have a problem with the number of users on their platform and reducing with 50% might be the problem? Just a guess... We'll never know.