Global Roaming (former Celtrek)

dg7feq · 01-05-2009, 09:15

Very disappointing - so to say non existing customer care...

2 days ago i emailed them regarding wrong billing on GPRS, yesterday i tried to send a message over their "24/7 online support center" (which was offline whenever i had a look) and in the evening i tried to call their hotline number. Rings forever, noone picks up, no email replies, not even a ticket commissioning system or whatsoever.

lovely.
Chris

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dg7feq (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 04 Feb 2006 Location: Germany Country:	01-05-2009, 09:15 Very disappointing - so to say non existing customer care... 2 days ago i emailed them regarding wrong billing on GPRS, yesterday i tried to send a message over their "24/7 online support center" (which was offline whenever i had a look) and in the evening i tried to call their hotline number. Rings forever, noone picks up, no email replies, not even a ticket commissioning system or whatsoever. lovely. Chris Germany: o2 blue all-in L, simquadrat Thailand: truemove (phone+sms+wifi) International: xxSim+372, toggle +44/+49/+41/+31 Phones: Huawei Mate7, Huawei P9