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21-09-2015, 19:00
I don't believe there's any permanent problem. Credit on one of my B&You SIM cards disappeared in December 2014 well before the change from Simyo to Bouygues. It was just before a trip to France, so I had to top up by €10. When I complained, they reinstated my original credit, plus my €10 top-up plus a €2 goodwill credit. There is obviously some expiry bug, but they correct it without a fuss
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