Quote:
Originally Posted by rfranzq
What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.
|
Except for Corporate Accounts where there is no expiration, the balance expires 10 months from your last recharge. The balance will continue to rollover as long as you recharge once every 10 months and we send out notifications when the expiration period is approaching. In this customer's case, they received a free $10 balance on their free SIM card and never used it so it simply expired 10 months later.