Quote:
Originally Posted by PaytooMobile
Again you are wrong, if we did not take seriusly our customer's interest we had closed the company and that's all.....and never worked to have the product live and to replace one year or more after the Iceland issue , the sim card with the old balance.....
This is a proof that we have the ressources to stay alive, and to have the volonty to clean the issue with our existing customers, and most of them have been keeped their trust in our company, abd was patient..
Again time will give us raison, and will see at the end of the day who will stay dtaund up and who will not.....
And despite the customer are very iportant, he is not allways right, the goal is to have most of them happy as you can not provide satisfaction to all of them.
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I wouldn't call it "taking it seriously" giving incorrect or no answer to customers for about a year. Your internal problems are of absolutely no interest to the customers. You are making a fundamental error here!
And, of course, customers aren't allways right, why do you even discuss it in this thread? What gave you that idea?
Yes, of course, time will tell. Most of your former clients have given up on you, so you will have to start all over again with new ones. That is much more expensive than taking care of the old ones.
I wish you the best of luck with your new company products, but it is absolutely necessary for you work even harder with your attitude problems. You are not supposed to force your internal problems onto your clients. You are suppose to please them.
We have survived 29 years of hard competition and ups and downs in the international economy. We wouldn't have lasted even one year if we didn't have the right focus; the well-beeing of our customers.