Quote:
Originally Posted by borjeg
You are talking about your personal interest in your company, and that is of very little interest for the customers. That's internal talk. Deal with your problems and shortcomings and stop whining! Hire consultants to help you with refocusing on the customers and to advice you with correcting your attitude problems.
I am talking about how you have been treating your customers, and that is of major interest.
Get your focus and priorities right! Without happy customers you are absolutely NOTHING.
When we deal with our clients, we do it only from THEIR point of view. We have stayed alive and healthy for 29 years now.
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Again you are wrong, if we did not take seriusly our customer's interest we had closed the company and that's all.....and never worked to have the product live and to replace one year or more after the Iceland issue , the sim card with the old balance.....
This is a proof that we have the ressources to stay alive, and to have the volonty to clean the issue with our existing customers, and most of them have been keeped their trust in our company, abd was patient..
Again time will give us raison, and will see at the end of the day who will stay dtaund up and who will not.....
And despite the customer are very iportant, he is not allways right, the goal is to have most of them happy as you can not provide satisfaction to all of them.