How can the "bottom line" be that I'm at fault for loading money onto my SIM? What the &"*£?
I load a lot of money onto my SIMs because I do a lot of work in remote, third-world areas with not much access to a computer. If that makes me culpable for getting screwed by Celtrek and Global Roaming, then I may as well forget about ever being accessible to my family and colleagues while I am doing dangerous work in farflung areas. "Sorry, I can't load money onto a roaming SIM because if I lose it then I'm at fault."

Really?
Luckily I am working in New York this week and had my Maxroam with me. I gave Celtrek many chances to give me a response -- ANY response -- to my queries. Not so much as a form email was received. Are you kidding me??
I had to laugh when I checked the "knowledge base" on their site and it was empty. Says it all about the people running Global Roaming, I think.