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25-07-2009, 00:14
My World Master Card states that "We must hear from you no later than 60 days after we send you the first bill on which the error or problem occurred." So if you get a bill 20 days after the purchase, you essentially have 80 days from the purchase date to file a written complaint. I am not sure if this is the same with European credit cards, but if an item has not arrived in a month I certainly would file a complaint. My Master Card even includes a form with the bill to file the written complaint.
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