View Single Post
Old
  (#18)
dg7feq (Offline)
Senior Member
Prepaid Guru
 
Posts: 1,164
Join Date: 04 Feb 2006
Location: Germany

Country:
Default 02-02-2009, 09:31

Quote:
Originally Posted by sleepy View Post

I now only have to figure where 3-4 Euros have gone... They vanished from my account without any notice. There is no trace of them in any account balance I consulted... mystery!
There were some difficulties when the data option started some weeks ago. Technically when you open a GPRS connection the system locks 1 Euro of your balance and releases it again after you disconnect (to prevent getting a negative balance while surfing). Unfortunately sometimes this 1 Euro didnt come back. As far as i read on the german webboards customers who notify them by email get refunded after manually checking the database.

Chris


Germany: o2 blue all-in L, simquadrat
Thailand: truemove (phone+sms+wifi)
International: xxSim+372, toggle +44/+49/+41/+31
Phones: Huawei Mate7, Huawei P9
   
Reply With Quote