[Bossman]

I had a similar correspondence with them. I cannot believe their customer service! Here is my correspondence from yesterday. I will not be contacting them again.
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1st email from me to yackie:

The balance on my old card was not transferred over. can you please look into it and make the appropriate changes?

Response from yackie:

Please reload there is no available balance at this time.

Regards



2nd email from me to Yackie:

Yackie Mobile,

This is not the first email I have written regarding why credit available on my old sim was not transferred over. I expect that you'd be able to check your records and verify that.

At this point I am not satisfied with the kind of response I have received regarding this issue. If anything it should be admitted that a mistake was made and should be corrected.

response from Yackie:

Good Morning,

As I told you before we are checking on this but it takes time because we have to check the system for airtime ordered and this will be resolved ASAP but I can’t just add credit to your account because you said that you have a balance. This has to be checked through the system. Your DID will be added but you can use the UK number for your incoming call until all the numbers are uploaded to the accounts. Ones we have the record of airtime order and what was processed then we will add the balance to your SIM card.

Kind regards