Quote:
Originally Posted by YackieMobile
Our system is a call back system, for the outgoing call, when you want reach one person, you send you call to our server ( with a triggger ) and our system will call you back and in the same time he will call your correspondant.
Because you have reach the system, we charge the first leg ( the system who call you ) because you use the IVR, and we charge you the second leg when you reach your correspondant, because if the number is busy, wrong or doesn't reply, you can still be online and using one other service by using the IVR fonction, you are charged
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What do you mean by IVR - sending DTMF tones?
Moreover, even if your product is callback-based, it doesn't mean that you must charge for uncompleted (unanswered/busy) calls. There are many callback solutions in which there's no charge for unusuccesful calls.
Moreover, I wasn't able to find on yackiemobile.com where it is explicitly stated that uncompleted calls are also charged.