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Originally Posted by achu
One step in the right direction. I also have received the email informing of my new DID number. I did a quick test and it does appear to work. In the email there is mention of the new username/password. Has anybody received that and is successful in login in? The email I received didn't provide my username/password and I didn't receive any other email from them. I would be interested in what information is available in the online account page.
Still no refund on my side. I purchase my SIM about 3 month ago. I am way passed the charge back period. I wonder how refund would work for a purchase which happened that long ago.
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I didn't get the e mail with my user name and password either and I e mailed them and they sent it to me. I logged in and th einfo on the log in site was pretty skimpy; it listed the one call I received while I was travelling back in August but it was there....no mention of how to re-charge which might be on the main site..the main site is not listing rates..they say this is temporarily unavailable...I think I was overcharged for the one call I received and will have to speak to them about it....
The US truth in lending act deals with the legalities of charge backs in terms of it having to be done within 60 days of the statement where the purchase was first listed but the truth in lending act also restricts you the customer to being guaranteed some consideration is the best way I can describe it if the purchase was made in your state or witnin 100 miles of your purchase (of course this was done long before it was common to buy things on the internet)...most cc companies will assist you for a reasonable amount of time if you dispute a charge...I am not naive in terms of dealing with people..I can understand that with a large number of chargebacks for non receipt their credit card account could have been suspended...most merchant agreements do give the credit card bank that right if there are an excessive number of charge backs (as opposed to refunds issued)...I am willing to see how this owrks out at this stage...