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-   -   UM balance problem (https://prepaid.mondo3.com/forum/showthread.php?t=1699)

swancity 16-02-2007 05:49

UM balance problem
 
Hi, does anybody have same problem as mine? anyone knows what happend with UM?
my balance suddenly became 0 euro, supposed to have about 20 euro or so.I just ckecked a few days ago.
Today I checked and it's 0 balance, saw lots of sms sent ,they were charged and and refunded, I did sent sms but only 2 or 3 , not 14 or so sms .so if they were refunded, the amount should be credited.

I topped up before I went on my vacation in Aug 06, I know it won't expiry a few more months. unless it expire 6 months time instead of 9 months.
anyway, thanks if anyone knows, I sent email to CS but still waiting.

Effendi 16-02-2007 09:57

It expires if you don't use it for 9 months, not if you don't refill it. So surely that's not the problem. The only way to discover what's wrong is to contact them...

prion 16-02-2007 10:04

It should be ok now....

Bossman 16-02-2007 11:05

Yes. It's okay now as I mentioned in the other thread about Globalsim. They confirmed it's just a glitch on their website.

swancity 17-02-2007 00:53

UM balance inquiry
 
yeah, it's been restored, technical problem .they sure reply my email fast.


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