Want to Cancel Blau Data Plan, Need Help From Someone Who Reads German
 

I have a 30 day flat rate data plan from Blau.de. I just got back to the US from Germany and want to cancel the data plan. Unfortunately, I can't read German so can't figure out how to cancel. Help would be appreciated. Thanks!

According to the German prepaid wiki you can disable the data flat through the voice menu at 1155. Since this site and blau.de lack any further information on the structure of the voice menu I can't provide detailed instructions.

its explained here:
blau.de - UMTS und GPRS Prepaid Daten-Flatrate für Internet auf Handy oder Laptop

dial 1155
press 8 for options
press 2 for cancel data flat
press 1 to confirm
you will get a SMS when cancellation is successful.

Chris

Thank you both!

Chris,

I'm still having problems. The instructions seem straighforward and easy enough but when I dial 1155, the call goes through, there is an automated message that I don't understand and then the call disconnects. I wish I knew what I am doing wrong.

Are you actually in Germany? In case you're not, this service number may not be reachable from abroad.

I'm back in the US.

Then you should contact customer care through the contact form and ask them to disable your "Daten-Flatrate", since you can't call 1155 from the US.

P.S.: If your credit is lower than € 19.80 the data plan will be disabled at the beginning of the next billing period automatically anyway, so you don't need to take any action.

That's good to know. I thought they would debit the credit card I have on file... I sent the e-mail yesterday. I figure the worst that can happen is I'll keep it until I get back to Germany in September.

Do they only have your credit card data from previous manual recharges or have you actually setup automatic recharge? If you have set the latter, the data option will not be disabled automatically, as you will never run out of credit.

I got an e-mail back from custimer service telling me to write them back in German as they have no English support.

Could I ask someone to translate the line:

"Please disable my "Daten-Flatrate", since I can't call 1155 from the US."

Thank you!!!

Unbelievable! You must have encountered an absolute moron. It's time to switch to Fonic! ;-)

Here's the translation:

Here's the bottom line:

The Bad News:

A friend of mine in Germany called customer service. I can't disable the plan from the US-- no exceptions. My friend would need to have the SIM card in Germany to do it for me.

The Good News:

I am not on automatic recharge so I will just let the account go below €20 and it will disable itself.

What an adventure.

The irony of the whole thing is that Blau worked terribly in Germany. Calls were fine. Data was terrible. I could slowly connect to the Internet but e-mail was impossible. I never got one and couldn't sent. It would said waiting, waiting, waiting.... failed.

Need to try something new in September,

What is their customer care actually good for, if they can't even manage tariff options?

O2 (the network Fonic use) have a way better network with decent data rates. However with your LG Cookie you will never experience really fast connections, as it supports only GSM/EDGE, which means the fastest possible data rates are ~200 KBit/s. However all GSM/EDGE-networks in the Western world suffer from high loads due to the increasing number of smartphones and GSM-networks are quite prone to congestions. So those 200 KBit/s are just theory and even the better networks won't deliver significantly more than 100 KBit/s.
If you really want fast and reliable data, go for a Fonic SIM and a HSDPA-capable 3G-handset (supporting the European 3G frequency at 2100MHz!), which enables you of using 3G networks, which in practice will reach download rates of 2000-3000 KBit/s, sometimes even more.