No, he chose to just use a US#. I did enquire when I bought the Piranha SIM last year, and a Canadian number would be 1.50 pounds per month with a 5 pounds setup fee.

Let get this fixed.
 

If you use the Piranha SIM and are not getting SMS to the UK phone number: lets gather some data and send it to Piranha.

If you are in the USA, please specify which network you are on.
It will be a few days before I switch networks.
Today I tried sending SMS to both numbers
from a T-Mobile MVNO and an AT&T MVNO.
I am currently on the AT&T network.
Piranha received both SMSs from the AT&T MVNO. [H2O]
It only received the US SMS from the T-Mobile MVNO. [Ptel]

davidtheprof: Where are you [and what network] when you are not receiving SMS on the UK phone number
and what networks are sending the SMS if you know?

Interesting... Piranha had told me to expect problems with SMS for the UK number, didn't think it might be a function of the sending network.
In US I'm T-mobile, but rarely use it here, mostly when in UK and other European countries. In UK I prefer 3UK network because Piranha is direct dial on them, but phone does not always default to that, often goes to Vodafone - and sometimes I switch manually trying to get data signal. But have not tested the various networks to see which one might work with SMS. Nor in other European countries. It's a time consuming pain to select networks manually. Not traveling for a while, so won't be able to test (though could replicate your US test, if I get the time!)

It will be a few days before I switch networks.
Actually, switched today to do the test on T-Mobile network.

This afternoon I tried sending SMS to both numbers
from a T-Mobile MVNO and an AT&T MVNO.
I am currently on the T-Mobile network.
Same results as my previous message. (#322)
Piranha received both SMSs from the AT&T MVNO. [H2O]
It only received the US SMS from the T-Mobile MVNO. [Ptel]

Piranha texting issues
 

From another thread:
What is the nature of your issues?
I just did some testing.

While on the T-Mobile network, I could send SMS from a T-Mobile and an AT&T MVNO to the US phone number.
I could not from the T-Mobile MVNO to the UK phone number but could from the AT&T MVNO.

While on the AT&T network, I could not send an SMS from the T-Mobile MVNO to the UK phone number but could from the AT&T MVNO.

When I first tried to send SMS to the US number from both networks it did not work.
The second time I tried I could send SMS from a T-Mobile
and an AT&T MVNO to the US phone number.
Flaky? I had just switched to the AT&T network when I tried the first time.

Do you have any experience that fits these pattersns?

I have not tested in such detail, but my experience has been that I can text out, and it shows the US number, but incoming to the UK number does not work. That's a pain when I'm in UK/Europe, I want it to look and act like a local number.
Not sure I get what it would mean to be on TMob and use another MVNO? sorry, I'm not an expert on the technical side.

The networks in the US are T-Mobile and AT&T.
Piranha is set to one or the other.
When I try to send texts, I am using an MVNO that uses either
T-Mobile's or AT&T's network.

Piranha Mobile ‏@Piranha_Mobile

Piranha reduces Voice/Data in all EU with more reductions in Asia, South America to come. Check new not to be beaten PAYG rates

They (still) don't beat Truphone's rates in Truphone EU countries (UK, Germany, Spain, Poland, Netherlands) especially with free incoming calls in those countries and $.09 per minute/SMS/MB.

In the rest of the EU, it's the same as before: mixed, with Piranha usually having the edge. For example, Portugal:

Piranha
Outgoing: $.16 Incoming: $.06 SMS out: $.14 MB: $.16

Truphone
Outgoing: $.25 Incoming: $.08 SMS out: $.09 MB: $.25

I have both so I'll continue to carry both. If you have neither and are considering one or the other, if you'll be spending any fair amount of time in a Truphone country, going with Truphone is a no-brainer.

Agreed Truphones 5 EU countries are great rates, but in the rest of EU+ other countries in Europe Piranhas rates are better. I too use both cards:D

if piranha had per second billing within EU countries (according to EU regulations) it would be the perfect overall travel-sim product

Piranha has revamped their website
 

Piranha has revamped their website.
Users will want to familiarize themselves with the different look
and format. So that when they go their in a rush they will not be surprised.

Have incoming calls to the UK number always been charged when in the USA?
I don't recall now one way or the other. [& I was just charged.]

Hi, from my experience they have always charged the same no matter what number you receive call on apart from VoIP (Free). I must say i do like the new customer accounts, much easier and more informative:D

Nice :D Piranha has been hubby's main carrier for a year now, and he couldn't be happier. Obviously he is an extremely light user (emergency calls/Internet only) and it hasn't failed him once.

In a way I'm sort of jealous because whereas I'm confined to one of the major Canadian networks, he has the use of all of 'm whichever happens to be the strongest at the time :whistling:

As for myself I keep coming back to Piranha and Truphone, you just can't go wrong with either and I hope they're here to stay a long, long time :)

Sophia: If you aren't using Wind or one of the other 1700mhz carriers, get a dual SIM Moto G and put one of these guys in Slot 2.

Question: How does Piranha's Canadian number work with SMS?

It would be very nice, i see they are starting to be very aggressive outside of the EU countries, they have just dropped the roaming rates in UAE and Japan, from what i have read, very attractive Data rates, unfortunately i don't see myself visiting any of the two in the near future.:).

Wind is not available where we live :( We didn't get a Canadian number, just a US one and that works fine on all major carriers (Telus/Bell & Rogers where we live) :)

Not sure if any else has noticed, but used my Piranha SIM a bit this weekend on AT&T and the charge was $0.20 for outgoing and $0.15 for incoming voice... $0.15 for SMS outgoing... Published rate is $0.32/$0.24/$0.24... Hopefully it's not a mistake.... :)

Lower USA rates on AT&T
 

Let me verify that this is what I just now got charged also in testing.
Good catch!

Hi the call,SMS and Data costs are charged in GBP, meaning the published prices on the website are correct, however we have just dropped SMS costs on AT&T and reduced our costs on T-Mobile to £0.06 per SMS with Data now at £0.07 per MB, with many more major reductions coming soon,:-D

Of course, I missed the currency also. Ouch.
Let's here it for the Euro!

I see that they have reduced or introduced more roaming data as per there notice on the website, some very nice prices inside/outside of the EU, very impressive.:D

New network options.
 

There are now two more network options in setting the networks in North America.

GCI in Alaska, Rogers in Canada [best data rates] and of course AT&T in continental USA. Default is T-Mobile.

Is it just me or are others experiencing service issues with Piranha and Telna today?

Funny you should ask.
 

After reading your message I looked at my phone that is Piranha and keep on and it was in an endless SIM reactivation loop. After pulling the battery and restarting it was on the AT&T network---I was/am sure it should have been on T-Mobile. Went to the website to change it back to Piranha Standard Profile. It was on the Piranha Standard Profile already. So I tried switching to Rogers and GCI for the fun of it and it would not 'take'. I switched to AT&T and then back to T-Mobile---the Piranha Standard Profile.

So something was happening today.

I went to both Telna and Piranha's websites earlier today. Telna's site was just flat down. Prianha's site was responding, but when I logged in I just got a bunch of HTML... Guessing they might still be sharing some business assets....... Both are up now....

I Had an issue last night while roaming in UK on 3 mobile, i did contact Piranha Admin who explained that they had an issue with one of the servers, this morning all was working fine.

this is a very good international simcard.....

Was in Bermuda last week and I couldn't get the Piranha SIM to register on either of the two networks there... Not sure what was up with that... My Telna SIM worked with no issues... I guess we'll see if Piranha provides any further information when they respond to my Service Ticket...

Bermuda?
 

Why do you think Piranha would work there?
Not listed in the rate tariffs.

I was listed on their website before I left... So not sure what issues Piranha may be having with the local providers... What was weird is that my other Piranha SIM (I have two) registered just fine... I never used it as the Telna SIM was a bit cheaper and worked on both phones... Hmmmmmm...

I noticed differences in the Carribean.

Hi everyone. My first post here.

Just got a Piranha SIM in the mail today.

I connected to the Telus, Bell, and Rogers networks here in Canada and everything seems to be working well except for the fact that I am not receiving SMS sent to the UK number...

Well now, you are our Canadian tester.
How long did it take to switch to Rogers when you changed the
roaming profile in their online account?


Perhaps and indicate to Piranha that you are in Canada and have the problem.
The more countries providing input the sooner they think it is worth fixing?

I assume you got an american phone number.
Are you or did you get a Canadian phone number?

I contacted them about it and they say they are waiting on new UK numbers, they have informed me they have had issues with SMS Data fill on certain networks, whatever that means? I also see they have introduced there own VoIP dialler, but i cannot test it yet, i have been told its waiting for Apple to approve, if anyone out there has tested the Android version can you let me know if its ok, before i download the IPhone version when ready. The new accounts app works ok.

The VOIP app works fine on my Moto G with android 4.4. Installation failed on my Nexus 4 with android 5.0. The new account app installs fine, but never received the login info I requested via the app.

thanks for info, i will try IPhone VoIP and report when its ready. did you use 1 before your US number on the accounts app, i did and it sent SMS with login details.

I initially used the UK number. I tried the US number now and that worked. Thanks.

Sim Toolkit Error Codes
 

Hello,

Is anyone familiar with the SIM Tool Kit error code A0001-0005? I get this error code on my Piranha STK any time I select either Set Subscription or Get Connection from my Advanced Settings menu. Any help would be appreciated.

Thanks!

In my somewhat limited experience, exotic STKs tend to work or not dependent on the phone the SIM is in. I have my SIM in an 'old' Pantech 3G phone. Under 'Advanced Settings' there are two options:
1. Set subscription, which when pushed says "Enter subscription code" and has a blank field below to fill in. I have no knowledge of any use this has. Wondered what it was for but nothing on the website indicates anything about it as far as I know.
2. Trigger mode. When pressed it says: "Currently using direct dial".
I have no knowledge what this setting does.

I really have not helped, but at least you can compare what is happening with two settings on another phone.
Of course, we might have different versions of the SIM card.