Call charges to 07418 piranha numbers
 

I've just received my piranha sim after a lot of reading about it.

I checked call charges to my piranha sim from my usual 3 uk sim and it seems 3 are now charging for calls to the piranha 07418 number, it doesn't come out of inclusive minutes. Not sure about other operators, maybe they will follow suit. It is still useful to have a US number for incoming calls which is very cheap to call but inclusive calls from friends/family in UK from their mobiles would have been ideal.

Overall the features tested so far work very well. Will report back after my trip to US later this month.

that's a pain, thought it was just truphone

Just to let you know, I have an Orange contract in UK (my Daughter O2) and the Piranha 07481 number was within both billing bundles as of last month. I will check again and update.

Thanks,
It would be good if other people could report back what other networks are doing. On 3 I got a recorded message before the call was connected saying I would get charged for it. I'll ask a family member to call me from an O2 mobile and see.

PS do other people's piranha UK numbers begin with 07418 or 07481? Mine is 07418. I wonder if that's the difference?...

I wonder what the logic is? Pahanha numbers resolve as Telecom North America Mobile Inc. Not some dodgy Crown Dependency like Manx Telecom or Jersey Telecom.

yep, 07418 (I suspect 07481 was a typo!) Truphone also uses UK numbers, but some networks penalize these operators, I ran into that. it's probably illegal price discrimination.

It's probably been mentioned already. However, I have VoipCheap, and they charge a higher rate 0.12 euro to the Piranha uk number. Other Uk proper numbers are 0.08 euro.

Even though Ofcom regulates mobile termination rates, smaller UK mobile carriers are still quite pricey to terminate to even at the wholesale level.

A way around the higher termination rates is to port in a number from one of the big three (or four if you count H3G) carriers. This however only works for international or UK landline originated calls.

This being said, Piranha is capable of porting in UK mobile numbers I can't however say for sure if they choose to do it or not.

PSIM when new lower data rates will be introduced? according to piranha's cc it was supposed for April..

Pihanha has another US GSM carrier
 

Piranha has added GCI Corp on their list of US carriers. They seem to be Alaska only.

We have already started introducing new breakouts and rates, a full list will be published when complete. Countries activated to date: Poland, Israel, Afghanistan with many more to follow.

PSIM.

It's worth a look around from time to time, especially with wholesale termination rates dropping again soon (or maybe it's happening about now).

Amongst other providers it's possible to find retail rates to the main network number allocations for from about a couple of pence or below three cents a minute.

With the Dellmont brands it happens that they launch on cheap rates and gradually go up after a while, but some of them do occasionally drop prices for some destinations, and below a cent a minute is possible, though I can't guess how long that will last. They have split rates recently as you mention, with higher rates to various prefix ranges

Network issues?
 

Must be having network issues. Right now I got this message:

When I tried to manually choose a network it showed X by T-Mobile!

Piranha Mobile had issues yesterday.
 

Piranha Mobile had issues yesterday.
Probably due to their US relationship with Telna North America.
Follow link on below page to read more.

http://www.prepaidgsm.net/forum/inte...html#post42593

i just received the sim card today... not happy. only 2 network instead of 3 received in France. they wrote me X weeks ago they have 3 networks in France

i will ask a refund.

did you try to register to the 3rd network serveral times in a row? sometimes they are barring networks which are basically allowed to steer traffic to cheaper roaming partners.

yep, in manual mode i have an error...

dg7feq is correct "did you try to register to the 3rd network several times in a row? sometimes they are barring networks which are basically allowed to steer traffic to cheaper roaming partners."

you may have to try two or three times when manually searching networks,Piranha set roaming profiles to steer to the strongest signal and cheapest network.
In France all networks are priced the same, the only difference is B&Y which does not have Data roaming, the same network you are manually trying to connect too.

Please contact Admin directly for refund as per there Terms and Conditions.

PSIM

i have tried to force for the fourth time and it works now...

what is a barring network ? i have created the subject here
http://www.prepaidgsm.net/forum/off-...html#post42674

it was funny they had a red cross on "bouygues telecom" and the mobile was able to connect on it after forcing it :-( it's a pain of the ass..

FYI XXSIM was able to connect at the beginning of my subscription to the 3 main FR networks and after 1 month, they lost one and the second month he lost two ^^

We have explained that it is called Steer or roaming, we steer the sim to the best coverage possible i.e Orange and SFR, Bouygues does not have the same coverage as the others and we do not have a Data roaming agreement unlike the other two, we do this for the benefit of all customers and not on an individual preference. There is no difference in call or SMS costs, if there were we would steer to Bouygues. The only time it would automatically register on the Bouygues network is when you are out of coverage area of the other two networks. We do not recommend customers to force networks unless necessary.

PSIM

but normally if i decide to force a network, i have always access on it or it is a trouble... i absolutly understood your method in automatic but not on manual mode.

since my complain here, i have now access to the 3 networks as expected... why it was not the case before ? what will be the duration of this situation ? ^^

i keep the card. impossible to know the exact refund amount. i can not wait the amount of a fixed cost for rest of my life. so avoid them for the same price.

As explained your refund amount can only be calculated once you have terminated the contract and all outstanding calls, SMS and Data have been calculated, this is standard practice in any service industry, we cannot give you a refund price while your Sim Card is still active.

PSIM

price of the SIM - amount of call/SMS/data - Restocking fees.

price of the SIM: i know what i paid
amount of call/SMS/data ok you will do this at the end of contract.
Restocking fees: you are not able to give me the sum. so funny for a fixed price.

now i stay. you(r admin) ask us to do not copy e-mail messages public. i agree. the only thing i can publish is my question. you are not able to give me this amount. i agree.

now i'm fed up with your non-answer about a fixed cost. so i stay and forget me for ever.

if you are not satisfied with my message. see your lawyer. i'm serious.

Sébastien WILLEMIJNS.

We are only replying to comments you have made on this forum, this is for the benefit of all and it is very hard for others to understand the tread without return comment, we have informed you that all fixed costs are published in the terms and conditions, but we cannot give you a final refund price until the contract has been terminated and the Sim deactivated, we cannot deactivate your Sim until you have terminated the contract in writing. We are not ignoring your requests, we are only pointing out that we have a refund policy in place that needs to be followed.

PSIM

> we have informed you that all fixed costs are published in the terms and conditions,

ok. got it now. a price table at the end of the T&C PDF. omg !!! first time i see this !

in all cases, i maintain now it wasn't so easy for you to directly explain me
"20% of returns value" ?

ok now i have the price and i will make my decision shortly.

My 2¢ (Euros) on the thread of messages between Willem and PSIM. I think PSIM would be better off dumping this customer. He finally admitted he got access to all the networks he was promised and still is not happy. There is a point in any business where a particular customer will never be satisfied. The customer will be happier as well. PSIM should cut their losses with this guy now. They will only increase as time goes on.
Willem - why would you even think twice about dealing with a company that hasn't met your stated expectations - (what some would say unreasonable complaints)?

> My 2¢ (Euros) on the thread of messages between Willem and PSIM. I think PSIM would be better off dumping this customer. He finally admitted he got access to all the networks he was promised and still is not happy.

the question is:
- it was a temporary error ?
- if the occurs will happend ?

> There is a point in any business where a particular customer will never be satisfied.

on any thing, they are a limit ^^

> (what some would say unreasonable complaints)?

As i said, i admitted i have now the 3 networks... but the error is not on my side. 5 tries before my complaint, no access. 5 tries after my complaint, i haver access.

I admitted the fact the price was on T&C... the error is on my side but the best answer was to say me "the price is on the table at the end of T&C" and write it on the core T&C text.

Now i have elements. and i must find another competitors
they are not plenty of this which have decent offer, purpose the 3 FR network and permit to receive the sim card in France.

if i stay, it will be my last complaint here. it is logical.
if i leave, it will not be my last complaint here.

i have to fully support Snidley on this one " I think PSIM would be better off dumping this customer. He finally admitted he got access to all the networks he was promised and still is not happy."

I have been following this thread from the start and I cannot see what the issue is, you seem to have created an issue where there was none, then got out of your pram when you did not like the answer, which i thought was a very simple and straightforward answer. 1. Did you have any failure in service, it would seem not. 2. Did you read all the T&Cs from beginning to end, it would seem not.

How can you complain about the costs being in a table at end of the T&Cs. Do you read half a book then complain to author that you don't know who did it and they should tell you at the start of book so you don't have to waste you time reading it?

You are demanding a fault free service, no mobile service on the planet is going to guarantee you a fault free system, and i presume Piranha is no exception, i am sure it will be in there T&Cs or did you skip that section. Oh dear another complaint i fear.:rolleyes:

> 1. Did you have any failure in service, it would seem not.

false. i had during the first hour of subscribtion no acces to a FR network. it is a fact. i made a mistake with T&C i agree.

so now i decided to stay and print this. it will be my last message here on this subject.

cya later but not on this subject.

Sébastien WILLEMIJNS.

ps: signature changed.

just received a complain. lack of precision.

i had during the first hour of subscribtion no acces to a FR network.
=>
i had during the first hour of subscribtion no acces to one FR network.

His name is bouygues telecom. The number of tries this occurs was between 3 and 5...
8 to 12 next tries was good until now. (5/23/2013 10:52am GMT)

Thank you for adding your correction.

PSIM

Hello,

if somebody understands german language, my test-review at teltarif.de - Kommunikation ganz einfach could be of interest for you:

Roaming-SIM von Piranha im Test: Zuerst gut, dann enttäuschend - teltarif.de News

In short words:

At the beginning very impressive, nice features, excellent support.

Pro's: US-Number and UK number on one sim card, more numbers available.

Con's:

- My tested phones didn't support dialing via SIM-Tool Kit as follows: I dial the number normally from my phonebook, receive an error message and SIM-Toolkits does the rest form. I used Nokia 6310i, 6600 and HTC Desire S (Android)

I only could dial by code *111*... or from the SIM-Toolkit Menu manually.

- Sending of texts didn't work the last days

- Texts from german networks to my PM SIM showed the funny behaviour:

From Telekom D1 to US Number - no
From Telekom D1 to UK Number - yes

From Vodafone D2 (Germany) to US-Number - Yes
From Vodafone D2 (Germany) to UK-Number - no

same for E-Plus and Telefonica-o2 and Swisscom (NATEL) : US ok, UK no.

Phonecalls from E-Plus Network SIM (Simyo) to PM-UK Number --> Announcement, "This number cannot be reached from the eplus network." maybe E-Plus has never heard of Bellingham Communications? :-) (Who knows)

Prices and Tarifs of PM are absolutely ok.

PIN and PUK are not delivered with the card, my request was not answered yet.

I phoned and textet my account near to zero and put it back in the cupboard.

Dear Sir, we have checked our records and we cannot locate any support tickets raised reference the issues you have described, can you please contact support via the on-line ticketing system (found in your on-line account) and we will be happy to look as the issues you have described. Without knowledge of the issues described it is very hard to resolve.

PSIM

[QUOTE=PSIM;42728]Dear Sir, we have checked our records and we cannot locate any support tickets raised reference the issues you have described, can you please contact support via the on-line ticketing system (found in your on-line account) and we will be happy to look at the issues you have described. Without knowledge of the issues described it is very hard to resolve.

Dear Support,

my remaining account is 0.17 GBP. I have removed the SIM-Card from my phone and put it into my archive. At the moment I do not intend to reactivate it, as I have currently no need for it. Nevertheless thanks for your support.

One thing for the community

The initial SMSC was +39 335 884 000030 (TIM Italy) on the SIM-Card.

After removing it I found another SMSC +1 417 400 0003 in my mobile phone.

Which one is the right one? Maybe this leads to a solution.

Dear Sir, they are both correct just on different IMSIs. You may find that any issues you had with SMS from primary number has been resolved.

Piranha Mobile Support.

so I just updated to the latest Acrobits SIP app for Piranha, that claims to offer push notification (so it will pick up VOIP calls with the app closed, I think is the idea, saving battery). Problem is that Acrobits does not register, says 'registering' then 'error' then 'Piranha mobile unauthorized'. So I cannot use Piranha at all for VOIP now. It worked fine before... The account settings are there from the prior version, and seem fine.
Piranha tech support person, any ideas? thanks!

please check the Piranha website forum.

PSIM

No, answer here! He asked the the question here, so you'll give the answer here.