This is correct, we requested the IMEI number from the customer on 26.11.12, which he duly sent, and the issue was resolved by 27.11.12.

User manual sent on purchase of Sim and downloadable via web-site states:

5. On rare occasions, a user using may have trouble with the auto Call-Back connection method. In this case please dial via the "Piranha Sim Tool Kit Menu" or dial *111*destination-number#send, always using full country code, if problem persists please contact Piranha Admin.

Piranha would appreciate any user having handset issues contact admin with make model and IMEI number of handset. In 99% of cases issue will be resolved with 24-48 hrs.

Thank you. I have opened a support ticket.

I wasn't suggesting you guys did anything wrong. I was just suggesting that remotely troubleshooting an only moderately technically inclined person's problem from the other side of the globe introduced some complications.

Hi we have received your support ticket with IEMI for only one of the handsets mentioned could you please send info on the rest and we will get to work resolving your issues. Thank you Kindly.:)

received my SIM today
 

Well, I received my SIM today. [8 days to California from UK pre-Christmas.] You go online to activate it. Area code was local. Prefix is my city. Kind of weird using £s instead of $$. Rates US to US are as advertised. One can add £5.00 using PayPal on the website [& I did]. One can send SMS to it using US or UK phone numbers from web site.
Very pleased so far.

what i dont like is the fact that they charge each callback. no matter if someone picks up or not. This can also be quite costy if you try to reach someone who hardly listen to his phone... Do they actually bill both legs right away or only the inbound leg first (as it was with the very first yackiemobile card)?

Chris

Unfortunately we are charged by the operators when call-back (not charged when used via direct dial or VoIP) is answered and therefore we have to pass thees costs on (You are only charged the call-back leg not termination leg), if we were to waive this cost, it would have to be covered by charging more for incoming, outgoing calls, SMS and Data.

On a more positive note we will be reducing the call off load and call forwarding charges in the coming weeks by approximately 10%.

Yes, its understandable but it makes the costs quite unpredictable. In that case i prefer to pay 1-2ct/min more but know when i get billed...

I remember that Celtrek also charged for unanswered callback calls. It does not seem unreasonable to me because the company gets charged for the time you are waiting for the other party to answer. It's the downside of using USDS callback technology. The alternative would be to use a regular roaming system at much higher cost.

Hi, if it was just a case of charging 1-2ct more we would agree, but it would be substantially more than 1-2cts. We are always looking for ways to bring down the costs for callers, not increase costs. On the whole, there are more answered than unanswered calls.