Telestial Woes

Stu · **Telestial Woes -** 08-07-2013, 23:48

I have a valued technophobic client going to Italy and figured I'd buy him an Italian SIM card before he went from Telestial. Actually, I first started with Freetimetele who ignored my order and isn't answering their phones (in the US, Canada, or the UK).

I next moved to Telestial. They processed my charge, my bank authorized it, I have their authorization number, but have going around with a customer support person, she has apparently decided that I am not worth the call to her merchant processor to actually look beyond her computer screen.

I bought a SIM from them in 09 and they were overpriced, but great. Right now, I'm having a hard time. My friend/client goes to Italy a week from today and I am going to look like the complete moron. Does anyone have any friends in one of these companies or a different solution? I promised him I'd have the SIM card before he left and I'm looking like the fool (big time).

I think Telestial has moved down market since it merged with eKit and is now under Jersey Telecom. The last thing I wanted to do was to teach this guy about generating code fiscales or setting up a US call forwarding number while he is in Italy.

Sorry about ranting.

rfranzq · 09-07-2013, 00:20

Quote:

Originally Posted by Stu

I think Telestial has moved down market since it merged with eKit and is now under Jersey Telecom.

Was Telestial ever truly distinct from ekit? I always thought of T as ekit's retail site. More of a model for all their white label services.

Stu · 09-07-2013, 00:22

Until apx 2009 they were seperate. Then merged. Ken Griinski (sp) was the founder of Telestial. His Facebook page now talks about mountain climbing with an occasional plug for a cool phone.

snidely · 11-07-2013, 06:57

Stu -
As I recall, I got my Piranha SIM quite fast. It is simple to use, have a U.S. number and good rates. That would be my vote.

Stu · 11-07-2013, 13:40

Is the data rate US$0.53 or $0.33 a mb in Italy? I heard they lowered it, but their website doesn't reflect it.

aguzmanekit · 16-07-2013, 18:18

Sorry to hear of your troubles with your order. It is not very clear on what the issue may be. Do you mind emailing me your order number directly and I can investigate further. Email: aguzman@ekit-inc.com

Regards,
Andy Guzman
Telestial Support

aguzmanekit · 16-07-2013, 22:13

We had a private conversation and the matter is resolved.

Stu · 16-07-2013, 22:22

That's correct and I apologize to all if I sounded frustrated. This has been a pressure cooker of a week. As an aside, thanks to all who privately offered to loan me their SIM cards or took their time to suggest alternatives.

FBlack_111 · 05-08-2013, 23:17

I still think EKIT has some of the best customer service. I really like the reminders they send me to use my SIM or risk losing a number. They may not be the absolute cheapest, but their customer service is a valuable asset.

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	(#1)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	Telestial Woes - 08-07-2013, 23:48 I have a valued technophobic client going to Italy and figured I'd buy him an Italian SIM card before he went from Telestial. Actually, I first started with Freetimetele who ignored my order and isn't answering their phones (in the US, Canada, or the UK). I next moved to Telestial. They processed my charge, my bank authorized it, I have their authorization number, but have going around with a customer support person, she has apparently decided that I am not worth the call to her merchant processor to actually look beyond her computer screen. I bought a SIM from them in 09 and they were overpriced, but great. Right now, I'm having a hard time. My friend/client goes to Italy a week from today and I am going to look like the complete moron. Does anyone have any friends in one of these companies or a different solution? I promised him I'd have the SIM card before he left and I'm looking like the fool (big time). I think Telestial has moved down market since it merged with eKit and is now under Jersey Telecom. The last thing I wanted to do was to teach this guy about generating code fiscales or setting up a US call forwarding number while he is in Italy. Sorry about ranting.

	(#3)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	09-07-2013, 00:22 Until apx 2009 they were seperate. Then merged. Ken Griinski (sp) was the founder of Telestial. His Facebook page now talks about mountain climbing with an occasional plug for a cool phone.

	(#4)
snidely (Offline) Senior Member Prepaid Expert Posts: 451 Join Date: 09 May 2005 Location: Berkeley, California and Miami Country:	11-07-2013, 06:57 Stu - As I recall, I got my Piranha SIM quite fast. It is simple to use, have a U.S. number and good rates. That would be my vote. Make use of T-M's UMA/wifi free calling from any place in the world with access to wifi. I use an LG G6, wife an S7) A/o Oct 20, 2013 no need for intl prepaid as T-Mobile U.S. includes voice roaming at 20¢/min (in and out)., unlimited text (in and out), and unlimited data in 140+ countries. My Plan -[6 lines] U.S. T-Mobile unlimited minutes (incoming and outgoing), unlimited text, fast data on each line. that $145/mo. total! . (In U.S. no surcharge for calling a cell.) If a line exceeds 2G of data in a month, pay $10 more for that line. [That only happens a couple times/year.

	(#5)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	11-07-2013, 13:40 Is the data rate US$0.53 or $0.33 a mb in Italy? I heard they lowered it, but their website doesn't reflect it.

	(#6)
aguzmanekit (Offline) Junior Member Newbie Posts: 3 Join Date: 19 Sep 2012 Country:	16-07-2013, 18:18 Sorry to hear of your troubles with your order. It is not very clear on what the issue may be. Do you mind emailing me your order number directly and I can investigate further. Email: aguzman@ekit-inc.com Regards, Andy Guzman Telestial Support

	(#7)
aguzmanekit (Offline) Junior Member Newbie Posts: 3 Join Date: 19 Sep 2012 Country:	16-07-2013, 22:13 We had a private conversation and the matter is resolved.

	(#8)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	16-07-2013, 22:22 That's correct and I apologize to all if I sounded frustrated. This has been a pressure cooker of a week. As an aside, thanks to all who privately offered to loan me their SIM cards or took their time to suggest alternatives.

	(#9)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	05-08-2013, 23:17 I still think EKIT has some of the best customer service. I really like the reminders they send me to use my SIM or risk losing a number. They may not be the absolute cheapest, but their customer service is a valuable asset.