PrePaidGSM.net Forum (Archived)


Reply
 
Thread Tools Search this Thread Display Modes
Old
  (#1)
pavelmobile (Offline)
Junior Member
Amateur Member
 
Posts: 15
Join Date: 11 Dec 2009

Country:
Angry Support Simstogo ignores the treatment of clients with regards to incorrect billing - 26-02-2011, 10:53

I have a few years I am a regular customer Simstogo (Home page Sims2Go) and use some of their travel Sim card.

I've always been pleased with their services, but since the end of 2010, I started to charge for incoming calls in Russia (operator Mobile Tele Systems- MTS. This is one of the largest operators in Russia.).

In the tariff specified that incoming calls for this operator (operator Mobile Tele Systems- MTS) in Russia are free.

During the seven months I have many times reported to support Simstogo about this issue on every fact wrong billing.

I wrote an email to all their addresses (In total about twenty emails.), as well as repeatedly filling out the form to refer to their website.

But absolutely all of my appeals were ignored by customer support (rarely I wrote that will solve this issue and stopped responding).

This problem with the incorrect billing of calls in Russia continues to this day - today I again took charge for incoming calls.

I am very disappointed in this frivolous attitude of Simstogo to a permanent customer.
Attached Thumbnails
Click image for larger version

Name:	MTS.jpg
Views:	53
Size:	94.9 KB
ID:	64  
   
Reply With Quote
Old
  (#2)
pavelmobile (Offline)
Junior Member
Amateur Member
 
Posts: 15
Join Date: 11 Dec 2009

Country:
Default 27-02-2011, 07:04

Of hopelessness today opened a few disputes in Paypal
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On




Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2021, vBulletin Solutions Inc.
vBulletin Skin developed by: vBStyles.com
© 2002-2020 PrePaidGSM.net