PrePaidGSM.net Forum (Archived)


Reply
 
Thread Tools Search this Thread Display Modes
Old
  (#1)
bartolo5 (Offline)
Member
Official Member
 
Posts: 31
Join Date: 19 Oct 2010

Country:
Default Truphone/Truphone Local Anywhere rebrands it all to 'Tru' - 02-12-2010, 09:09

Well, change is coming.

As i write these lines I can see that Truphone Local Anywhere is rebranding the whole operation to simply 'Tru'. Check out the new site www.truphone.com to see the fresh look of the company and the services.

Glad to see that the mobile app is being pushed aside and now its called 'Tru app'. I've always felt that truphone is wasting time with their phone application service given the fact that there are zillions of services out there that do the same or better (Skype!??)

Their main differentiator should be their global SIM service, and from the looks of this rebranding seems like that's where they are going.

At this time the website is in total flux and I can't access to many sections of it. Will try to update this post when things stabilize.
   
Reply With Quote
Old
  (#2)
rfranzq (Offline)
Senior Member
Prepaid Specialist
 
rfranzq's Avatar
 
Posts: 774
Join Date: 21 Apr 2009

Country:
Default New web pages for Tru formerly Truphone - 02-12-2010, 21:32

bartolo5, thanks for starting a new thread--I would have been too timid and added to the previous live one.
They seem to be mostly finished with the website--I could not find anything undone or too broken.

They are marching on into new countries, it appears:
Quote:
Within 18 months we’ll be in over 20 countries, now that’s an offer not to be sniffed at.
This image shows them currently and 'coming next' to Australia. Click image for larger version

Name:	globalnetwork.jpg
Views:	28
Size:	59.8 KB
ID:	61

I believe both are true [pun realized] right now in some sense. They do not yet offer a phone number, but they DO show member rates for Australia. Also, on a different page they show Australia 'coming next'.
   
Reply With Quote
Old
  (#3)
bartolo5 (Offline)
Member
Official Member
 
Posts: 31
Join Date: 19 Oct 2010

Country:
Default 02-12-2010, 23:34

Quote:
Originally Posted by rfranzq View Post
bartolo5, thanks for starting a new thread--I would have been too timid and added to the previous live one.
They seem to be mostly finished with the website--I could not find anything undone or too broken.
Previous thread was about their incorrect rates, which by the way they are STILL incorrect. Incoming calls in Europe is still showing at $0.70 when Truphone itself confirmed it's wrong. Actually if you select to see the prices in GBP it shows ok on their site.

Just wanted to make sure people know there is movement on the Truphone front, even when we haven't got any real news in terms of countries or pricing which is sort of sad

If you look through the site this has been a total change of their brand, from the name of the product, now simply Tru to a much more focused approach on their SIM business. From my point of view they are just laying the groundwork for what's to come. 'Tru', let's start calling it like that, can only gain traction if more countries are added to the service, and an interesting count of countries is still far away.

But it's good to know they are working hard at it. My life will be a lot simpler if Tru is able to deliver on its promise.
   
Reply With Quote
Old
  (#4)
Stu (Offline)
Senior Member
Prepaid Guru
 
Posts: 1,091
Join Date: 11 Feb 2004
Location: Detroit (formerly Dubai)

Country:
Default 04-12-2010, 15:05

The problem is that Truphone started its prices too high and is only now getting them in line. You're correct that the Truphone VOIP app isn't overly compelling right now. What they should do is fold their membership rate and their VOIP rate into one and combine the phone numbers so the two services are integrated.
   
Reply With Quote
Old
  (#5)
Sophia (Offline)
Member
Advanced Member
 
Posts: 75
Join Date: 20 Jan 2010

Country:
Default 04-12-2010, 20:05

Hmm... this morning I got an SMS asking me to confirm renewing my "local membership"... and foolishly, I replied "YES" thinking I had missed my monthly call last month (I had). All of a sudden I received an email thanking me for renewing my local rate (what rate??? I'm in Canada, no local rates here or probably ever!) for another month(!) and got charged $15 for it

Anyway, I sent them an email asking for clarification, I hope they have just been messing up transferring to a new website & all. Now, to stay on topic, I STILL can't change any of my settings, nor top up. I really love Tru(phone) in so many ways, but they REALLY need to improve a lot of things as well...

Don't tell me Local Anywhere charges $15/month now? In that case, I have no choice but to buy a *shudder* local sim card...

Last edited by Sophia; 04-12-2010 at 20:11..
   
Reply With Quote
Old
  (#6)
rfranzq (Offline)
Senior Member
Prepaid Specialist
 
rfranzq's Avatar
 
Posts: 774
Join Date: 21 Apr 2009

Country:
Default Local membership not required for local rate in home country. - 04-12-2010, 20:24

Quote:
Originally Posted by Sophia View Post
Don't tell me Local Anywhere charges $15/month now? In that case, I have no choice but to buy a *shudder* local sim card...
No. See quote below. Call them and ask nicely [iow beg] to undo the local membership charge.

From tru's web site:
Quote:
Even if you’re not a member, your Tru SIM card will still give you local rates in your home country and Tru standard rates around the world (which are still rather good).
Your home country rate does not expire. Also, they gave everyone who already had the sIM 'free' local membership' for a 'month' [They actually extended it at least once.] that in my case expires 12/10/2010.

Since they seem unable to communicate the local rate thing they should really refund the charge for you.
   
Reply With Quote
Old
  (#7)
Sophia (Offline)
Member
Advanced Member
 
Posts: 75
Join Date: 20 Jan 2010

Country:
Default 04-12-2010, 20:35

Haha thanks for the quick reply and PM I promise not to hijack this thread but I asked them to transfer the $15 to my credit, since I am unable to upgrade using the site

They really do have a problem communicating though, because I panicked when I read their new explanation:

Quote:
Tru membership
Tru membership costs just $15 a month and gives you local rates in all countries across the Tru network.
( Tru for You - TruPhone )

I guess I saw red at that point and forgot to read on

Quote:
Even if you’re not a member, your Tru SIM card will still give you local rates in your home country and Tru standard rates around the world (which are still rather good).
(emphasis mine)
   
Reply With Quote
Old
  (#8)
rfranzq (Offline)
Senior Member
Prepaid Specialist
 
rfranzq's Avatar
 
Posts: 774
Join Date: 21 Apr 2009

Country:
Default How did they get your money? - 04-12-2010, 20:48

Quote:
Originally Posted by Sophia View Post
.....I asked them to transfer the $15 to my credit...
Did you have a credit balance over $15.00 or did they charge a credit card on file?
   
Reply With Quote
Old
  (#9)
Sophia (Offline)
Member
Advanced Member
 
Posts: 75
Join Date: 20 Jan 2010

Country:
Default 04-12-2010, 23:47

They charged the credit card on file
   
Reply With Quote
Old
  (#10)
Bossman (Offline)
Senior Member
Prepaid Professionist
 
Posts: 1,257
Join Date: 22 Apr 2005
Location: Chicago

Country:
Default 05-12-2010, 00:57

While there are certainly advantages to having a credit card on file with these companies, this is certainly one of the disadvantages. With a credit card on file, even a mistake like this can be costly to the consumer, if for some reason they refuse to do a refund.

Another example, to use TelnaMobile, one needs to have a credit card on file. Well, they charged me their $19 yearly fee in July and they have been temporary out of service since sometime around July or so. I hope TelnaMobile can come back though.

Quote:
Originally Posted by Sophia View Post
They charged the credit card on file


Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3,
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On




Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2021, vBulletin Solutions Inc.
vBulletin Skin developed by: vBStyles.com
© 2002-2020 PrePaidGSM.net