Callkey Latest/Is there hope? [merged threads]

[easyroam-]

Someone living in cloud cook coo land. As far as I know, no other distributor had received this marvellous update with the good news

[MATHA531]

Latest from GeoSim as of 1500 BST 05/10/07

Service update
15:00 5th October 2007
No further information has been received from our current service provider regarding the resumption of service. Speculative comments appearing on various websites suggesting reactivation of the service seem unfounded at this time.
We continue to seek a suitable and reliable replacement for our customers very soon.
Thank you for your patience and undertanding.

[MATHA531]

Service update
14:47 8th October
The service provider reports that they are in the process of seeking ways that the service may be reenabled and that discussions are now well underway. All parties are anxious to have the service resumed as soon as possible and are doing what they can to meet this objective.
They report that they cannot give a definitive outcome or timescale, but that the conclusion to the processes involved should be within the next 36 hours.
GeoSIM awaits further information at this time and hopes that there is a positive outcome for all concerned.
_____________________________________
Service update
10:50 8th October 2007
We are continuing to seek a reliable alternative system for our customers and have identified a number of solutions which we are continuing to appraise.
We appriciate the inconvinience caused by the continued lack of service and thank you for your patience.
__________________________________________________ ___

[RTuesday]

Originally Posted by krlk

few seconds ago i get information.
By monday i should work again.

if you meant to say "it" should work again, and you meant this Monday, it didn't. No surprise there. Presumably just stalling by one reseller trying not to lose customers.

[krlk]

Yes RTuesday it was type mistake

by the way
maybe WE (prepaidgsm forum group) will ask resellers for prepaided money back?

[hrgajek]

Hello,

It's Wednesday 10th October and nothing works.

Some telephone companys tell me if dialling the +44 7624 1xxxxx this number does not exist, others give me the callkey announcement, "unavailable" at the end, both is the same thing.

Replacement SIM did also not arrive yet.
Globalsim.de Customercare was a little bit unfriendly "Why do you call? The Replacement SIMs were shipped End of last week."

Anybody from Isle of Man reading here?

[bbob]

Originally Posted by krlk

Yes RTuesday it was type mistake

by the way
maybe WE (prepaidgsm forum group) will ask resellers for prepaided money back?

I am not a lawyer but how I see it is that you bought a prepaid card from a company. You paid that company and have a relationship with that company.
The company you bought from has not gone out of business and is still alive.
The problem is that their supplier is out of business and if the company you bought your card from has paid the full amount on you prepaid card to the company out of business now they have a problem.

Legally you have no relationship with the company that has gone out of business. Theirfore you still have credit from the company you bought your card from. As with any prepaid card you can't ask your money back but the would have to offer you a replacement service and transfer the prepaid amount to the new service.
This is as long as they can pay it and are not going bankrupt because of this.
So the only thing you can hope for is a replacement sim from another provider and have the money tranferred to the new sim.

[DRNewcomb]

A general principle is that "the law abhors forfeitures." If you have lived up to your end of the bargain then it's up to the other side to live up to their end or refund your money. Even if the other side went out of business then you can get in line with the rest of the creditors to have your claims sorted out by the receiver.

[RTuesday]

This debacle is really going to damage the "global sims" business - which was already loads of resellers competing (mostly unprofitably) for a very small niche market. They'll get terrible (word of mouth) publicity from early adopters like us - they're unreliable, hard to recharge, change the rules and rates without notice, and you can lose all your money.

Certainly I doubt I need to bother replacing my global sims. In many cases, they havn't worked when I've needed them (e.g. 09 in Mexico, at times), or have had rates changed so that they were not the same deal I brought (so become useless).

Adding in the wasted sim cost and recharges to the per-minute costs, and the need to have backups for when they don't work, they become really debatable for me (for a heavier user who goes to more countries it might be different).

Since I spend 80%+ of my time in just 4 countries (including Mexico which now has free incoming on local sims), the global sims have lost me as a customer. I'll rely on local sims, wifi voip on my Nokia 770, plus my non-contract postpaid sims from Orange UK and Virgin UK for the odd time I need to make a call elsewhere.

Even if the postpaid roaming calls cost many times that of a global sim, they just work - and don't require prepaid credits that disappear. The cost, for low usage, will probably work out similar, and a lot less bother.

[DRNewcomb]

Originally Posted by RTuesday

This debacle is really going to damage the "global sims" business - which was already loads of resellers competing (mostly unprofitably) for a very small niche market. They'll get terrible (word of mouth) publicity from early adopters like us - they're unreliable, hard to recharge, change the rules and rates without notice, and you can lose all your money.

As the owner of two dead Swiss EasyRoam SIMs I sometimes wonder if my total costs would have been lower had I just paid T-Mobile's roaming fees rather than chasing savings which later prove to be largely illusion.