Horrible TravelSIM service

djhak · **Horrible TravelSIM service -** 30-06-2009, 23:39

I recently received my TravelSIM card.
I cannot activate it, however, as you must register online and "top up" online. For whatever reason, I never received the "validate your email address" email.
I have submitted 3 trouble tickets on the website and sent 2 emails, but have gotten no response.
I leave for Paris on Friday and have the feeling that I will have a brand new, inactive TravelSIM card

Bossman · 01-07-2009, 00:45

Ok, I think there is more than one travelSim and it's sometimes not clear which one is being referred to. There is one with the UK number (easyroam) and there is another one with a 372 number. I have the easyroam one. Which one are you talking about. Is there a consensus as to how to differentiate them when posting about them?

djhak · 01-07-2009, 01:25

I would be referring to the TravelSIM with the +372 number (travelsimshop.com, not travelsim.co.uk). Ironically, both offer a free SIM swap for a UM card.
I may have sent a nasty email to the wrong person. I see that easyroam is on the forum and may have received my venom earlier today. Time to apologize.

123456 · 01-07-2009, 11:15

Quote:

Originally Posted by djhak

I recently received my TravelSIM card.
I cannot activate it, however, as you must register online and "top up" online. For whatever reason, I never received the "validate your email address" email.
I have submitted 3 trouble tickets on the website and sent 2 emails, but have gotten no response.
I leave for Paris on Friday and have the feeling that I will have a brand new, inactive TravelSIM card

Same trouble overhere with my (Estonian) Travelsim which i received in return for my UM+ sim. I tried to activate it since Saturday, but i have never received the e-mail to validate and activate my account on the website of Travelsimshop. So i cannot use my sim to call. No response on my e-mails and support tickets so far.

bbob · 01-07-2009, 13:30

wanted to buy / trade on 1 for my um card for a trip to russia, but reading this I think I should stay away from them. Are there any other option for the estonian numbers.

Effendi · 01-07-2009, 14:11

I contacted Andy of TravelSIM sending him the link to this discussion.
He's always a very correct person so I'm sure he will do his best to solve your problems.

fedeprovenza · 02-07-2009, 18:31

Sometimes it happens that I call my Travelsim (which is turn off) and it...rings

prion · 02-07-2009, 18:43

Quote:

Originally Posted by fedeprovenza

Sometimes it happens that I call my Travelsim (which is turn off) and it...rings

If you mean that you hear a ringing tone from your phone, that is not a real indication that the phone is ringing. Some voip carriers appear to connect the call and the other end appears ringing but it is not ringing at all.

fedeprovenza · 03-07-2009, 16:56

yes, it's a false ring, but it's very curios

bbob · 03-07-2009, 17:16

Prion gave me his estonian number and I tried coalling it, it does ring but he does no see an incoming call, gosim also gave me a testnumber, same problem, i hear a ring but they are not seeing a call.

gosim does have good customer service, at least the answer my emails fast. travelsim.com took more than 1 week to answer my request.

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	(#1)
djhak (Offline) Junior Member Amateur Member Posts: 19 Join Date: 29 Apr 2007 Location: Pennsylvania Country:	Horrible TravelSIM service - 30-06-2009, 23:39 I recently received my TravelSIM card. I cannot activate it, however, as you must register online and "top up" online. For whatever reason, I never received the "validate your email address" email. I have submitted 3 trouble tickets on the website and sent 2 emails, but have gotten no response. I leave for Paris on Friday and have the feeling that I will have a brand new, inactive TravelSIM card

	(#2)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	01-07-2009, 00:45 Ok, I think there is more than one travelSim and it's sometimes not clear which one is being referred to. There is one with the UK number (easyroam) and there is another one with a 372 number. I have the easyroam one. Which one are you talking about. Is there a consensus as to how to differentiate them when posting about them? Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#3)
djhak (Offline) Junior Member Amateur Member Posts: 19 Join Date: 29 Apr 2007 Location: Pennsylvania Country:	01-07-2009, 01:25 I would be referring to the TravelSIM with the +372 number (travelsimshop.com, not travelsim.co.uk). Ironically, both offer a free SIM swap for a UM card. I may have sent a nasty email to the wrong person. I see that easyroam is on the forum and may have received my venom earlier today. Time to apologize.

	(#5)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	01-07-2009, 13:30 wanted to buy / trade on 1 for my um card for a trip to russia, but reading this I think I should stay away from them. Are there any other option for the estonian numbers.

	(#6)
Effendi (Offline) The great Dictator! Prepaid Prophet Posts: 2,487 Join Date: 13 Jan 2004 Location: Trieste/Trst Country:	01-07-2009, 14:11 I contacted Andy of TravelSIM sending him the link to this discussion. He's always a very correct person so I'm sure he will do his best to solve your problems. Working Prepaids: IT: Wind, Vodafone IT, UNO Mobile; SM: Prima; UK: 3, Virgin; INT: TravelSIM, Truphone. Deceased Prepaids: CZ: Oskar, Eurotel; SK: Orange; DE: E-Plus, Aldi, Simyo; GE: Geocell; AM: Armentel; PL: Heyah, Plus; LT: Tele2; LV: Amigo; EE: Elisa; UA: Kyivstar; NZ: Vodafone; INT: UM, UM+, ICQSim. GSM/3G Phones: Nokia Lumia 630 dual sim

	(#7)
fedeprovenza (Offline) Senior Member Prepaid Expert Posts: 282 Join Date: 28 Jul 2007 Location: Garda lake (south-west) Country:	02-07-2009, 18:31 Sometimes it happens that I call my Travelsim (which is turn off) and it...rings [COLOR="Magenta"]"Working" PrePaids: Wind, Vodafone, CoopVoce, , Travelsim (2), 02 Irish (2) My best sim?--> Wind +39-328 My phones: Samsung Galaxy Next S5570

	(#9)
fedeprovenza (Offline) Senior Member Prepaid Expert Posts: 282 Join Date: 28 Jul 2007 Location: Garda lake (south-west) Country:	03-07-2009, 16:56 yes, it's a false ring, but it's very curios [COLOR="Magenta"]"Working" PrePaids: Wind, Vodafone, CoopVoce, , Travelsim (2), 02 Irish (2) My best sim?--> Wind +39-328 My phones: Samsung Galaxy Next S5570

	(#10)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	03-07-2009, 17:16 Prion gave me his estonian number and I tried coalling it, it does ring but he does no see an incoming call, gosim also gave me a testnumber, same problem, i hear a ring but they are not seeing a call. gosim does have good customer service, at least the answer my emails fast. travelsim.com took more than 1 week to answer my request.