Can't reach UM, can't reach my UM UK number, no reply to e-mail - Page 4

hrgajek · 11-04-2009, 20:07

Hello again,

For those who understand german language: United Mobile: Liechtenstein-Plattform +423 wird abgeschaltet - teltarif.de News

The links leads to the news portal: teltarif.de - Kommunikation ganz einfach

See also United Mobile: Liechtenstein-Plattform +423 wird abgeschaltet
teltarif.ch - Kommunikation ganz einfach is the Swiss-Version of Teltarif.de

MATHA531 · 11-04-2009, 20:44

Years from now, when they look back on this era, will there still be several unanswered questions most notably being this....for a while UM was by far the most stable of the international roaming companies at least for me IMHO.....that was a time when my LD carrier charged 10¢/minute for calls to +423 numbers with a termination fee of 1¢/minute for +423 mobiles...while CBW charged 16¢/minute to call back to the USA from free reception zones....then....

1. Who was responsible for the dramatic (and I mean dramtic) increase in termination fees to +423???? Was it other telcoms to protect their revenues? Hm...

2. What effect did the eu tariffs have on this whole thing (I think substantial as for Europeans, at least, there were now alternatives for roaming namely using their own carriers and paying relatively inexpensive eu rates) while non Europeans had to bear the brunt of the increases.

3. What happened to O9 (and by extension Yackie)? Here one day, goine the next.

Of course, we could mention riiing (well they were united mobile), hop, ryan air

Now the troubles at UM....(and by extension how are the Estonian carriers doing?)

Some day the truths will all come out, now won't they.

kupe · 11-04-2009, 22:00

Quote:

Originally Posted by hrgajek

Hello,
They are issuing complete NEW SIM-Cards.

Ugggh- that hurts because I bought a +44 UM sim two weeks ago due to the constant "Network Busy" issues on my UM +423 sim.

Kupe

hrgajek · 12-04-2009, 19:48

Hello,

Quote:

Originally Posted by kupe

Ugggh- that hurts because I bought a +44 UM sim two weeks ago due to the constant "Network Busy" issues on my UM +423 sim.

No Problem. You can ask the customer support to shift the money to your just fresh bought UM44 SIM-Card.

kupe · 12-04-2009, 21:46

Quote:

Originally Posted by hrgajek

Hello,
No Problem. You can ask the customer support to shift the money to your just fresh bought UM44 SIM-Card.

LOL! If only it were that easy! I have asked them to do this every other day for more than two weeks now! No response and no transfer.

Kupe

hrgajek · 14-04-2009, 12:45

@Kupe - you've got a private Message in this Forum. Have a look on it.

@all:

I've just contacted UM. The Data via GPRS function with UM44 (UM+) SIM-Cards is not yet available but under construction. This needs a complete update of the User database systems.

If your Money is transferred from the UM423 to the UM44SIM, the UM423 Number says "the person you are calling is not available", Voice Mail is switched off, then.

smokeyone · 16-04-2009, 14:32

I am having the same trouble with my UM card - network busy - same message on my phone for the last three days and calling at various times from the UK.....................

saintsimon · 16-04-2009, 20:07

After logging into your account you get this

"Page content not available

For the time being, the United Mobile Shop and MyAccount remain temporarily unavailable."

kupe · 16-04-2009, 20:08

Quote:

Originally Posted by saintsimon

After loggin into your account you get this

"Page content not available

For the time being, the United Mobile Shop and MyAccount remain temporarily unavailable."

Yikes- same here. Not good. ;(

Kupe

Bossman · 16-04-2009, 20:20

They are probably making some updates. May be for accounts to reflect whatever changes they are implementing with the +423/+44 transfer.

At least they have a presentable Not available (404) message. Some sites will just present you with the generic IE message which is not professional at all.

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	(#31)
hrgajek (Offline) Senior Member Prepaid Fan Posts: 105 Join Date: 01 Oct 2007 Location: between Kaiserslautern and Heidelberg, Germany Country:	11-04-2009, 20:07 Hello again, For those who understand german language: United Mobile: Liechtenstein-Plattform +423 wird abgeschaltet - teltarif.de News The links leads to the news portal: teltarif.de - Kommunikation ganz einfach See also United Mobile: Liechtenstein-Plattform +423 wird abgeschaltet teltarif.ch - Kommunikation ganz einfach is the Swiss-Version of Teltarif.de 73 & 55 (Regards) Henning Gajek on air with: Telekom (T-Mobile) DE - Vodafone DE - Telefonica-(o2) DE - FreeTimeTele.com (DE/UK) - Swisscom CH -

	(#32)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	11-04-2009, 20:44 Years from now, when they look back on this era, will there still be several unanswered questions most notably being this....for a while UM was by far the most stable of the international roaming companies at least for me IMHO.....that was a time when my LD carrier charged 10¢/minute for calls to +423 numbers with a termination fee of 1¢/minute for +423 mobiles...while CBW charged 16¢/minute to call back to the USA from free reception zones....then.... 1. Who was responsible for the dramatic (and I mean dramtic) increase in termination fees to +423???? Was it other telcoms to protect their revenues? Hm... 2. What effect did the eu tariffs have on this whole thing (I think substantial as for Europeans, at least, there were now alternatives for roaming namely using their own carriers and paying relatively inexpensive eu rates) while non Europeans had to bear the brunt of the increases. 3. What happened to O9 (and by extension Yackie)? Here one day, goine the next. Of course, we could mention riiing (well they were united mobile), hop, ryan air Now the troubles at UM....(and by extension how are the Estonian carriers doing?) Some day the truths will all come out, now won't they.

	(#36)
hrgajek (Offline) Senior Member Prepaid Fan Posts: 105 Join Date: 01 Oct 2007 Location: between Kaiserslautern and Heidelberg, Germany Country:	14-04-2009, 12:45 @Kupe - you've got a private Message in this Forum. Have a look on it. @all: I've just contacted UM. The Data via GPRS function with UM44 (UM+) SIM-Cards is not yet available but under construction. This needs a complete update of the User database systems. If your Money is transferred from the UM423 to the UM44SIM, the UM423 Number says "the person you are calling is not available", Voice Mail is switched off, then. 73 & 55 (Regards) Henning Gajek on air with: Telekom (T-Mobile) DE - Vodafone DE - Telefonica-(o2) DE - FreeTimeTele.com (DE/UK) - Swisscom CH -

	(#37)
smokeyone (Offline) Member Official Member Posts: 30 Join Date: 16 Jul 2006 Country:	16-04-2009, 14:32 I am having the same trouble with my UM card - network busy - same message on my phone for the last three days and calling at various times from the UK.....................

	(#38)
saintsimon (Offline) Junior Member Amateur Member Posts: 18 Join Date: 07 Aug 2007 Country:	16-04-2009, 20:07 After logging into your account you get this "Page content not available For the time being, the United Mobile Shop and MyAccount remain temporarily unavailable."

	(#40)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	16-04-2009, 20:20 They are probably making some updates. May be for accounts to reflect whatever changes they are implementing with the +423/+44 transfer. At least they have a presentable Not available (404) message. Some sites will just present you with the generic IE message which is not professional at all. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile