ekit dual number [US & UK] SIMs - Page 2

prion · 19-05-2009, 06:48

Quote:

Originally Posted by JDekit

Happy to assist if I can. If you receive calls to the +44 number, the calls are free in over 50 countries, including the US and much of Europe. If you receive calls to the +1 number, there is a cost of 19c/min.

Country coverage is determined by the roaming agreements in place between the telecommunication providers. This continues to change and grow as more roaming agreements are establsihed between telco providers. You are correct that ekit services currently have coverage in 130 countries.

I haven't seen a dual SIM card with coverage in over 200 countries. I have seen several organisations announce dual SIM card offerings in the press, however, I haven't seen another provider that is selling and operating a dual number service today.

Happy to help if you have any more questions.

Thanks for clarifying the issue of the rates. I think telestial rate page needs updating on this.
In regard to other providers, they claim they will be offering the sim in a few months time.
The issue is that since you both appear to use Manx telecom it is strange that they will claim coverage in 70 countries more....

JDekit · 19-05-2009, 07:01

Thanks. This is a pretty complex service. There has been several iterations to communicate more clearly how the service and pricing works. No doubt there will be several more iterations to get it right. Thanks for the feedback.

Sorry I can't really comment on what others are claiming.

prion · 19-05-2009, 07:19

One more thing. Where else can we get your card besides telestial?
Ebay?

JDekit · 19-05-2009, 07:42

Yes, our cards are available via Telestial and eBay. ekit also works with a wide range of travel partners including: travel agents, online travel providers, tour operators, student exchange organisations, airlines and the like. Some examples include: Orbitz, Lonely Planet, and Contiki. If you are interested in reselling the ekit service, then please contact Paul Duggan - pauld@ekit-inc.com

rfranzq · **Are the dual SIM cards _currently_ available on eBay? -** 19-05-2009, 16:58

Quote:

Originally Posted by JDekit

Yes, our cards are available via Telestial and eBay.

Are the dual SIM cards _currently_ available on eBay?

If so, there are a whole bunch of listings on ekitmobile and ekitmobileusa that will need updating to reflect this.

Thank you for all your prompt responses. It is most helpful.

FBlack_111 · 19-05-2009, 21:55

JDekit:

I currently have a standard Passport SIM I got from Telestial two years ago. The first year it worked just by dialing a number on my phone. The second year (and using the same phone) I suddenly had to dial the *126* etc string to make a call. Or send a text message to generate a call back. I am not sure why this happened. My question, has the software or the configuration in the new dual SIM changed so I can just make a call without the extra numbers?

BTW... customer service is important to me plus recharging through the phone. The EKIT Passport SIM has great customer service (24/7) and I can recharge using the phone. These are two big pluses to me.

FBlack_111 · 19-05-2009, 22:03

Prion:
As far as I can tell, the Telestial site does show a number of countries with free incoming calls. Just look at the Passport SIM. Not their Passport Lite or Passport Plus SIM.

JDekit · 20-05-2009, 02:37

You're right, currently only the single number SIMs are being sold via eBay. We are in the process of updating the information there so the dual number SIMs can also be purchased. This should be done shortly - withine one weeks time. Thanks for the reminder.

JDekit · 20-05-2009, 02:50

FBlack 111:

I'm surprised you've had to change the method of initiating a call. We continue to revise the SIM software, however, that should not affect you, particularly given you're using the same handset. Please email me directly at jd@ekit-inc.com with your Passport phone number and we can do a diagnosis.

The SIM software for the dual IMSI does handle more handsets seamlessly. I'd think there is a much greater change of you being able to make calls directly. Please provide handset details in your email I can confirm. If you're are interested in a dual IMSI SIM please contact me directly and I will organsie it.

Thank you for your feedback on customer service. We invest a great deal in providing 24/7 customer service, and I'm glad to hear it's valued. I'll pass on your positive feedback to our team in CS, they'll appreciate it.

rfranzq

Just noticed that the Global Travel Service [ekit] SIM price has been adjusted/changed. How often does ekit change the rates on a SIM card?
Twice a year/once a year/whenever costs change?

I would note that the changes both increased and decreased various rates---so it isn't neccessarily a bad thing?

Are other SIM card rate changes coming soon or was it just this one?

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	(#12)
JDekit (Offline) DEALER Amateur Member Posts: 28 Join Date: 18 May 2009 Country:	19-05-2009, 07:01 Thanks. This is a pretty complex service. There has been several iterations to communicate more clearly how the service and pricing works. No doubt there will be several more iterations to get it right. Thanks for the feedback. Sorry I can't really comment on what others are claiming.

	(#13)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	19-05-2009, 07:19 One more thing. Where else can we get your card besides telestial? Ebay?

	(#14)
JDekit (Offline) DEALER Amateur Member Posts: 28 Join Date: 18 May 2009 Country:	19-05-2009, 07:42 Yes, our cards are available via Telestial and eBay. ekit also works with a wide range of travel partners including: travel agents, online travel providers, tour operators, student exchange organisations, airlines and the like. Some examples include: Orbitz, Lonely Planet, and Contiki. If you are interested in reselling the ekit service, then please contact Paul Duggan - pauld@ekit-inc.com

	(#16)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	19-05-2009, 21:55 JDekit: I currently have a standard Passport SIM I got from Telestial two years ago. The first year it worked just by dialing a number on my phone. The second year (and using the same phone) I suddenly had to dial the 126 etc string to make a call. Or send a text message to generate a call back. I am not sure why this happened. My question, has the software or the configuration in the new dual SIM changed so I can just make a call without the extra numbers? BTW... customer service is important to me plus recharging through the phone. The EKIT Passport SIM has great customer service (24/7) and I can recharge using the phone. These are two big pluses to me.

	(#17)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	19-05-2009, 22:03 Prion: As far as I can tell, the Telestial site does show a number of countries with free incoming calls. Just look at the Passport SIM. Not their Passport Lite or Passport Plus SIM.

	(#18)
JDekit (Offline) DEALER Amateur Member Posts: 28 Join Date: 18 May 2009 Country:	20-05-2009, 02:37 You're right, currently only the single number SIMs are being sold via eBay. We are in the process of updating the information there so the dual number SIMs can also be purchased. This should be done shortly - withine one weeks time. Thanks for the reminder.

	(#19)
JDekit (Offline) DEALER Amateur Member Posts: 28 Join Date: 18 May 2009 Country:	20-05-2009, 02:50 FBlack 111: I'm surprised you've had to change the method of initiating a call. We continue to revise the SIM software, however, that should not affect you, particularly given you're using the same handset. Please email me directly at jd@ekit-inc.com with your Passport phone number and we can do a diagnosis. The SIM software for the dual IMSI does handle more handsets seamlessly. I'd think there is a much greater change of you being able to make calls directly. Please provide handset details in your email I can confirm. If you're are interested in a dual IMSI SIM please contact me directly and I will organsie it. Thank you for your feedback on customer service. We invest a great deal in providing 24/7 customer service, and I'm glad to hear it's valued. I'll pass on your positive feedback to our team in CS, they'll appreciate it.

	(#20)
rfranzq (Offline) Senior Member Prepaid Specialist Posts: 774 Join Date: 21 Apr 2009 Country:	Global Travel Service [ekit] SIM price adjustment/change. - 22-05-2009, 01:39 Just noticed that the Global Travel Service [ekit] SIM price has been adjusted/changed. How often does ekit change the rates on a SIM card? Twice a year/once a year/whenever costs change? I would note that the changes both increased and decreased various rates---so it isn't neccessarily a bad thing? Are other SIM card rate changes coming soon or was it just this one?